Josmeri Martinez
Elmhurst,NY
Summary
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to expand my knowledge and join a company I can grow while showing the best version of myself everyday.
Overview
1
1
year of professional experience
Work History
Waitress
Nosso Cafe
11.2022 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Education
No Degree - English
LaGuardia Community College of The City University of New York
Long Island City, NY12.2026
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Cleanliness
- Food safety understanding
- Performance Improvement
- Upselling techniques
- Beverage Preparation
- Upselling
- Conflict and Complaint Resolution
- Relationship Building
- High Energy and Stamina
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Waitress
Nosso Cafe
11.2022 - 05.2024
No Degree - English
LaGuardia Community College of The City University of New York
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