Josolyn Sykes
Neenah,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Always strive to provide friendly customer service.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Neenah, WI
01.2025 - 03.2025
- Crafted exceptional beverages while fostering a welcoming atmosphere.
- Managed cash transactions and maintained a clean workspace, enhancing customer satisfaction.
- Executed precise drink recipes, ensuring consistency.
- Monitored inventory levels, restocked supplies, and upheld strict food safety standards to maintain quality.
- Implemented efficient order-taking strategies, reducing wait times.
- Upsold menu items, contributing to increased store revenue and customer satisfaction.
- Fostered a welcoming atmosphere, contributing to team cohesion and repeat customer visits.
- Supported colleagues during peak hours, ensuring smooth operations.
- Proposed and implemented creative drink specials, attracting new customers.
- Adapted quickly to changing consumer preferences, maintaining store relevance.
Barista
Starbucks
Lima, Oh
08.2024 - 12.2024
- Crafted exceptional beverages while fostering a welcoming atmosphere.
- Managed cash transactions and maintained a clean workspace, enhancing customer satisfaction.
- Executed precise drink recipes, ensuring consistency.
- Monitored inventory levels, restocked supplies, and upheld strict food safety standards to maintain quality.
- Implemented efficient order-taking strategies, reducing wait times.
- Upsold menu items, contributing to increased store revenue and customer satisfaction.
- Fostered a welcoming atmosphere, contributing to team cohesion and repeat customer visits.
- Supported colleagues during peak hours, ensuring smooth operations.
- Proposed and implemented creative drink specials, attracting new customers.
- Adapted quickly to changing consumer preferences, maintaining store relevance.
Team Member
Pat's Donuts
Lima, Oh
08.2024 - 12.2024
- Serve customers with a smile, maintain high cleanliness standards, and contribute to a positive team atmosphere at Pat's Donuts.
- Efficiently handle cash transactions, ensure accurate orders, and consistently meet daily sales targets in a fast-paced environment.
- Work seamlessly with kitchen staff to ensure timely product availability, enhancing overall customer satisfaction and operational flow.
- Streamline cash transactions and order accuracy.
- Contribute to improved customer satisfaction through efficient service and product knowledge.
- Foster a positive team atmosphere, supporting colleagues during peak hours.
- Adapt quickly to changing customer demands and maintain composure in a fast-paced environment.
Manager
HTeaO
Yukon, OK
05.2023 - 07.2024
- Brewed tea and coffee, and prepared specialty drinks.
- Follow all safe food handling procedures and sanitation practices.
- Delivered fast, friendly, and knowledgeable service.
- Restock merchandise and set displays, restock supplies, including inventory, and put food deliveries away, carrying various items up to 50 pounds.
- Operate an electronic checkout system, make changes, and verify the correct change.
- Manage change machines and ensure proper amounts of cash and coins are available.
- Assist customers by answering questions concerning prices and location of items.
- Change register tape, and clear routine equipment and scanning jams on registers.
- Work with support as needed for credit card transactions when the machine has errors.
- Ensured strict adherence to food safety protocols and quality standards.
- Optimized cash handling procedures, enhancing accuracy and reducing discrepancies in financial transactions.
Team Member
City Bites
Mustang, OK
08.2022 - 03.2023
- Greeted customers, answered questions, and recommended specials.
- Handled food safely and kept spaces clean.
- Presented food and beverages to guests.
- Communicated with kitchen staff about any customer-specific request prior to them preparing the food.
- Cleaned tables and restocked supplies as needed.
- Operated an electronic checkout system, made changes, and verified the correct change.
- Assisted customers by answering questions concerning prices and various items on the menu.
- Changed register tape and cleared routine equipment and scanning jams on registers.
- Worked with support as needed for credit card transactions when the machine had errors.
Education
High School Diploma -
EPIC Charter School
Blanchard, OK01.2023
Skills
- Customer Service
- Multitasking
- Teamwork
- Food Handling
- Cash Handling
- Inventory Management
- POS Systems
- Problem Solving
Timeline
Barista
Starbucks
01.2025 - 03.2025
Barista
Starbucks
08.2024 - 12.2024
Team Member
Pat's Donuts
08.2024 - 12.2024
Manager
HTeaO
05.2023 - 07.2024
Team Member
City Bites
08.2022 - 03.2023
High School Diploma -
EPIC Charter School