Jossaline Cervantes
Amarillo
Summary
Compassionate professional with experience in customer service and patient advocacy. Skilled in conflict resolution and team collaboration, consistently enhancing client satisfaction and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Service Writer
DTP Auto motvie and Diesel
Amarillo
11.2023 - Current
- Provided detailed service estimates and explained repair options to clients.
- Coordinated communication between technicians and customers for service updates.
- Developed strong relationships with clients to enhance customer satisfaction.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Scheduled repair appointments and managed service workflow efficiently.
Dietary Aide
Collingsworth General Hospital
Wellington
06.2020 - 08.2023
- Collaborated with nutritionists to ensure accurate meal planning.
- Communicated effectively with patients regarding dietary needs and preferences.
- Engaged with residents to provide positive and enriching experiences.
- Set up trays and food service carts to deliver food to residents.
- Promoted a positive environment by treating patients and team members with dignity.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Education
High School Diploma -
Wellington High School
Wellington, TX05-2023
Some College (No Degree) - Health Sciences
Amarillo College
Amarillo, TX06-2026
Skills
- Customer service
- Effective communication
- Patient communication
- Customer advocacy
- Conflict resolution
- Time management
- Patient advocacy
- Sanitation practices
Languages
Spanish
Full Professional
Timeline
Service Writer
DTP Auto motvie and Diesel
11.2023 - Current
Dietary Aide
Collingsworth General Hospital
06.2020 - 08.2023
High School Diploma -
Wellington High School
Some College (No Degree) - Health Sciences
Amarillo College