Jossany Serrano
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent, industrious and efficient in handling minute details with methodical approaches to gain insights. Fundamental knowledge of the criminal justice system, including investigative and ethical principles, understanding behaviors and crimes, community relations, and victims of crimes.
Overview
6
6
years of professional experience
Work History
Clerical Assistant
Ma's Cleaning Services
01.2018 - 03.2024
- Maintained confidentiality of sensitive company and client information while handling communications.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
Research Analyst
Hope For Justice
05.2023 - 08.2023
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
Sales Associate
Home Depot
05.2020 - 08.2020
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN08.2023
Skills
- Scheduling and calendar management
- Microsoft Office
- Data Entry
- Strong Analytical Skills
- Customer Service
- Teamwork and Collaboration
- Interpersonal Communications
- Information Management
Languages
Spanish
Native or Bilingual
Timeline
Research Analyst
Hope For Justice
05.2023 - 08.2023
Sales Associate
Home Depot
05.2020 - 08.2020
Clerical Assistant
Ma's Cleaning Services
01.2018 - 03.2024
Bachelor of Science - Criminal Justice
Middle Tennessee State University