Josse Horrocks
Coaville,Utah
Summary
Highly experienced Senior Account Manager delivering client focused
solutions, while successfully managing multiple projects. Excellent
critical thinking, meticulously organized, and intrinsically driven.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
10
10
years of professional experience
Work History
Account Manager
MidMetrics/Transactional Technolgies
02.2024 - Current
- Managed client relationships to ensure satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted root cause analysis for recurring chargeback issues, proposing actionable solutions.
- Leveraged knowledge of payment processing systems and merchant protocols to foster efficient communication between parties during dispute resolution efforts.
- Communicated effectively with merchants to gather necessary documentation and support for dispute resolution efforts.
Senior Account Manager
MssPay
03.2016 - 02.2024
- Work with clients on successfully applying for e commerce merchant processing accounts.
- Confidential document review for accuracy and information gathering.
- Contributed to annual revenue by setting up new Merchant processing accounts.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Provide resourceful solutions for client requests and issues.
- Completed data entry tasks with accuracy and efficiency.
- Mentored junior account management professionals to develop skills and increase company revenue.
Education
High School Diploma -
Wasatch High School
Heber, UT06.2010
Skills
- Goals and Performance
- Client Relationship Management
- Excellent Negotiation Skills
- Customer Relations and Effective communication
- Multitasking
- Problem solving
- Team leadership
- Relationship building
- Organizational skills
- Decision making
- Operations
- Customer service
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Account Manager
MidMetrics/Transactional Technolgies
02.2024 - Current
Senior Account Manager
MssPay
03.2016 - 02.2024
High School Diploma -
Wasatch High School