Josselin Estrada
Bakersfield,CA
Summary
I consider myself a person with a lot of energy, I am patiently, lovely and friendly, I love work in team and im always listen another people requesting
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Shell Gas Station
San Jose, CA
12.2022 - 07.2023
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Processed refunds and exchanges in accordance with company policy.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Set up new sales displays each week with fresh merchandise.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Learned duties for various positions and provided backup at key times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Counted money in drawers at beginning and end of each shift.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Assistant Teacher
Dr Mendoza
San Jose, CA
10.2022 - 12.2023
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Provided one-on-one and group-based learning support focused on student progress.
- Created lessons and online testing materials to facilitate remote learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Oversaw classroom operations during teacher and parent meetings.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
11
Cbtis170
Mexico03.2020
Skills
- Documentation And Reporting
- Language Acquisition
- Art and music instruction
- Core Curriculum and Standards
- Instructional support
- Oral communication
- Social Development
- Relationship Building
- Team Collaboration
- Special Needs Students
- Team Teaching and Collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Cashier
Shell Gas Station
12.2022 - 07.2023
Assistant Teacher
Dr Mendoza
10.2022 - 12.2023
11
Cbtis170