Josselyn Galvez
Oxnard,CA
Summary
Experienced team member dedicated to delivering high-quality programming to a diverse range of individuals. Proficient in leading engaging activities, coordinating events, and devising innovative solutions to effectively address their needs. Demonstrates exceptional organizational skills and reliability. Adept at managing multiple priorities while maintaining a positive outlook. Proactively takes on additional responsibilities to ensure the achievement of team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activities Assistant
Oakmont Senior Communities
02.2024 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Concierge
Oakmont Senior Living
12.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Caregiver
Oakmont Senior Communities
08.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Assistant
Liz Lashes
01.2023 - 09.2023
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Server Shift Leader
Dennys Resturant
02.2021 - 03.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
06.2023
Skills
- Email Correspondence
- Presentation Creation
- Records Preparation
- Assisting with Deployments
- Schedule Coordination
- Accounting Support
- Behavior Redirection
- Patient and Caregiver Education
Certification
CPR certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Activities Assistant - Oakmont Senior Communities
02.2024 - Current
Concierge - Oakmont Senior Living
12.2023 - Current
Caregiver - Oakmont Senior Communities
08.2023 - Current
Assistant - Liz Lashes
01.2023 - 09.2023
Server Shift Leader - Dennys Resturant
02.2021 - 03.2023
Vista Real Charter High School - High School Diploma,