josselyn Kelley
Port Huron,MI
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Olive Garden. Proven ability to manage multiple tasks while maintaining high standards of guest engagement. Proficient in POS system operations and cash handling, consistently delivering outstanding results in fast-paced environments. Recognized for strong work ethic and effective communication abilities.
Overview
13
13
years of professional experience
Work History
Server
Olive Garden
Port Huron, MI
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Cheap Charlies
Port Huron, MI
12.2023 - 01.2025
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host
Chuck E Cheese
Port Huron, MI
04.2012 - 06.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Red Pepper
Port Huron, MI
05.2022 - 11.2023
Quality Inspector
ZF Axel Drives
Marysville, MI
12.2020 - 05.2022
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified defects during cyclical checks.
- Identified and helped resolve non-conforming product issues.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Collected samples during production and tested randomly to determine in-process product quality.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Corrections Officer
MDOC
Ypsilanti, MI
01.2019 - 12.2019
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Examined incoming and outgoing mail to detect contraband.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Sales Representative
Verizon Wireless
Marysville, MI
03.2017 - 01.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Sprint
Marysville, MI
04.2015 - 03.2017
- Provided feedback from customers to product development team, influencing future product enhancements.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Streamlined sales process, reducing time from lead to close.
Gas Station Clerk
Meijer
Marysville, MI
06.2014 - 03.2015
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Delivered exemplary customer service and warmly greeted guests.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
Education
Criminal Justice
Baker College
MacombSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Order management
- Inventory management
- Point of sale (POS) system operations
- Multitasking
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Olive Garden
01.2025 - Current
Server
Cheap Charlies
12.2023 - 01.2025
Server
Red Pepper
05.2022 - 11.2023
Quality Inspector
ZF Axel Drives
12.2020 - 05.2022
Corrections Officer
MDOC
01.2019 - 12.2019
Sales Representative
Verizon Wireless
03.2017 - 01.2019
Sales Representative
Sprint
04.2015 - 03.2017
Gas Station Clerk
Meijer
06.2014 - 03.2015
Host
Chuck E Cheese
04.2012 - 06.2013
Criminal Justice
Baker College