Josselyn Mangum
Student
Charlotte,NC
Summary
A reliable individual who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Familiar with working in high-stress environments and am versed in following directions and customizing results based on demand.
A friendly student available for summer jobs and internships. Considered hardworking, punctual, and driven. A current student leveraging studies in game development and art seeking real-world experience in the game development field. Offers strong interpersonal and task prioritization skills. Is regarded as an enthusiastic individual and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Has a clear understanding of modeling and concept art and has training in Maya, Photoshop, and Illustrator. Motivated to learn, grow and excel in the game development industry.
Overview
3
3
years of professional experience
Work History
Baker and Front of House Team Member
The Batchmaker
Charlotte, NC
10.2020 - Current
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established a welcoming atmosphere by greeting each guest warmly.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Helped guests at tables when in need of assistance.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Disinfected frequently touched between guests to minimize infection risks.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilize POS system to receive and process food and beverage orders.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Resolved customer concerns with a positive approach and constructive strategies.
- Cut, peeled, and prepped seasonal fruit for pie fillings.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients, and operating mixer.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Served 50-80 bakery customers daily with professional and effective customer service
Nanny
Private Employer
Charlotte, NC
05.2019 - 08.2019
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted language development skills through reading and storytelling.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Assisted children in dressing appropriately for day's activities.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Supported children in play activities, meals and snacks, hygiene and socialization.
Juice Bar Barista
Clean Juice
Matthews, NC
05.2018 - 09.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Arts - Game Development
Academy of Art University
San Francisco, CA05.2023
Bachelor of Arts - Creative Writing And Studio Arts
Liberty University
Lynchburg, VAHigh School Diploma -
Arborbrook Christian Academy
Charlotte, NC05.2019
Skills
- Customer and guest experience
- Daily specials memorization
- Excellent Communication (Verbal and Written)
- Time Management
- Dependable and Responsible
- Storytelling
- Graphics design
- Idea Development and Brainstorming
- Maya Software Proficiency
- Photoshop and Adobe Illustrator Proficiency
- Critical Thinking/Problem Solving
- Adaptability and Flexibility
Hobbies
I am an enthusiastic artist, finding enjoyment in both traditional mediums as well as digital platforms. I enjoy painting landscapes from all the places I travel to, finding inspiration from the world around me. I also enjoy developing characters and exploring their design based on their story and background. I enjoy playing video games as well as board/card games, drawing inspiration from the beautiful colors and artwork I observe. I am well-versed in story-telling, finding reading and playing role-play games such as Dungeons and Dragons to be one of my favorite outlets for creativity. I enjoy good music, moving stories, and beautiful art.