Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jossette’a Dillard

Jossette’a Dillard

Concord,NC

Summary

Dedicated Senior Human Resource professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Senior Human Resources Specialist

Alight Solutions
06.2016 - Current
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Understands FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
  • Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
  • Facilitated and evaluated training program success and presented strategic improvement recommendations to upper management.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provided resolution to complex and confidential issues.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.

Executive Administrative Assistant

New Life Baptist Church
01.2010 - 05.2016
  • Trained office staff in correct procedures and reporting requirements.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Transcribed minutes of meetings and executed meetings and events to support community outreach programs, organizational development, and senior management teams.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.

Education

Master of Arts - Health Administration

Northcentral University
San Diego, CA
08.2025

MBA - Human Resource Management

University of Phoenix
2011

BS - Business Administration/Management

Shaw University
2006

Skills

  • Policy Interpretation
  • Employment Recordkeeping
  • Procedures Compliance
  • Human Resources Management Systems
  • Leave of Absence Transitions
  • Training Development and Execution
  • Legal Document Preparation
  • HR Trend Tracking
  • Analytical and Critical Thinking
  • HRIS Applications
  • Managing Employee Relations
  • Personnel Accountability

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides

Timeline

Senior Human Resources Specialist

Alight Solutions
06.2016 - Current

Executive Administrative Assistant

New Life Baptist Church
01.2010 - 05.2016

Master of Arts - Health Administration

Northcentral University

MBA - Human Resource Management

University of Phoenix

BS - Business Administration/Management

Shaw University

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Jossette’a Dillard