Jossimar Moreno
Randallstown,United States
Summary
Proven Tow Truck Driver with a track record of enhancing customer satisfaction and maintaining a clean driving record at Hannan Towing and Recovery. Demonstrates a strong work ethic and exceptional towing equipment operation skills. Achieved significant improvements in response times and safety, underscoring a commitment to excellence and reliable customer service. Hardworking Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
Hannan Towing and Recovery
09.2023 - 10.2024
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected load security and checked for damages.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
Haul Truck Driver
JM Transport and Logistics
01.2021 - 12.2023
- Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Haul Truck Driver
Black Diamond Hotshot 101
01.2020 - 12.2021
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected load security and checked for damages.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
Education
High School Diploma -
J.F Kennedy
Silver Spring, MD06-2013
Skills
- Strong Work Ethic
- Towing equipment operation
- Safe Driving Practices
- Customer Service
- Truck Driving
- Logistics knowledge
- DOT Compliance
- Cargo Handling
Experience - Verifiableboxtruckdriving
1 year (Required)
Applicationquestions
- Are you at least 21 years of age or older?
- Are you willing to commute to the terminal located at 10075 Philadelphia Rd, White Marsh, MD 21162 daily?
- Have you worked for or applied to another FedEx Ground Contractor within the last 30 days?
- Do you live within 1 hour of the terminal located at 10075 Philadelphia Rd, White Marsh, MD 21162?
- Are you aware this job requires weekend availability?
- Do you have box truck driving experience?
Certification
- [State] Driver's License
- DOT
Languages
Spanish
Native or Bilingual
Timeline
Tow Truck Driver
Hannan Towing and Recovery
09.2023 - 10.2024
Haul Truck Driver
JM Transport and Logistics
01.2021 - 12.2023
Haul Truck Driver
Black Diamond Hotshot 101
01.2020 - 12.2021
- [State] Driver's License
- DOT
High School Diploma -
J.F Kennedy
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