JOSSIRA GIL
Paterson,NJ
Summary
Dynamic and results-driven professional with a proven track record in banking, finance, and customer service, seeking to leverage extensive experience for career advancement. Equipped with strong analytical and problem-solving abilities, thriving in collaborative team settings and independent roles. Demonstrates exceptional work ethic, outstanding communication, and organizational skills, complemented by fluency in Spanish. Committed to delivering high-quality results while fostering positive relationships with clients and colleagues.
Overview
14
14
years of professional experience
Work History
TD Retail Card Services Rep 2
TD BANK
Mahwah, NJ
03.2020 - 03.2026
- 20 thousand lending authority
- Handled high volume of inbound calls
- Review/verified information provided by credit report & making sure information customer provides is accurate
- Decline and/or approve applications and help customers with concerns on accounts such as payments due dates, credit limit increases, blocks
- Provides direction, technical guidance, and answers questions as needed.
- Consults with supervision if needed to evaluate situations, decides on correct responses, and communicates answers to Customers.
Special Service Rep.
The Home Depot
Paterson, NJ
04.2017 - 01.2020
- Process special orders from contractors for building materials, flooring, and home renovations
- Process returns and refunds to customers for unused items and special orders
- Ensure that customer transactions are processed quickly and accurately
- Interact with customers and associates in the store to ensure that excellent customer service is achieved
- Answer customers questions (via telephone or in person), setting expectations, facilitating will call pickups and resolving any issues that arise.
- Provide strong service orientation understanding the needs of their customers and responding appropriately to those needs.
Account Receivable
ATRIUM
Montclair, NJ
04.2018 - 08.2018
- Processed credit card payments and posted lockbox thru ORACLE and SAGE
- Sent via email invoices and receipts with balances due and account payments
- Post's customer payments by recording cash, checks, and credit card transactions.
- Posts revenues by verifying and entering transactions form lock box
- Work with collections personnel to verify status of delinquent accounts and solicit payments on overdue accounts
Account Receivable Rep.
K-Force
Parsippany, NJ
05.2016 - 08.2016
- Handled high volume of patient/insurance inbound calls
- Assisted in resolving patients' questions regarding their accounts such as billing payments, due dates and explanations of insurance benefits and disputes
- Aided with the financial aspects of patient's hospital bills such as charges for service rendered and financial assistance
Cash Office Associate
Walmart Super Stores
Secaucus, NJ
04.2015 - 03.2016
- Collected daily reports of cash and debit transactions
- Performance cash audits for registers
- Balanced and verified systems vault cash total before and after night shift
- Kept record in Smart system of registers and cash shipment received for all shifts
- Processed and recorded daily cash deposits sent to the company bank account
Teller/Call Center Rep.
North Jersey Federal Credit Union
Totowa, NJ
09.2012 - 08.2014
- Handled high volume of inbound/ outbound calls in a call center environment for members regarding account information
- Open new accounts, processed loan application in person and over the phone for members, verified credit report and explained and translated credit union products, services, qualification for loans promotions and club accounts
- Provided and explained information to members regarding overdraft fees, late payments on loans and interest changes.
Education
BA - the Arts with minor in Criminal Justice
MONTCLAIR STATE UNIVERSITY
Upper Montclair, NJ01.2005
Skills
- Client relationship building
- Loan servicing
- Collections experience
- Cash handling expertise
Timeline
TD Retail Card Services Rep 2
TD BANK
03.2020 - 03.2026
Account Receivable
ATRIUM
04.2018 - 08.2018
Special Service Rep.
The Home Depot
04.2017 - 01.2020
Account Receivable Rep.
K-Force
05.2016 - 08.2016
Cash Office Associate
Walmart Super Stores
04.2015 - 03.2016
Teller/Call Center Rep.
North Jersey Federal Credit Union
09.2012 - 08.2014
BA - the Arts with minor in Criminal Justice
MONTCLAIR STATE UNIVERSITY
Section name
Internal
experience in PCO, ORACLE, SAGE
Fluent in Spanish/Bilingual