Josue A. Benitez
Carrollton,TX
Summary
To help strengthen a corporation; utilizing my skill set to complement their values, while making every effort to meet and to exceed company goals and objectives. STRENGTHS Supervisory/management experience in all aspects of the work environment. Bilingual – Fluency among the highest levels in Spanish. -FORE implementation in the sales process – Family / Organization / Recreation / Entertainment Ability to establish rapport, gaining knowledge to build value, providing a complete solution with excellent customer service. Excellent computer skills and proficient with Microsoft Office. Critical thinker and problem solver. Versatile, and picks up new concepts quickly. Strong sense of responsibility, ability to work well independently, and with others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Manager
Ai United Insurance
11.2023 - Current
- Boosting regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhancing team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlining operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increasing customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Enhancing recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
General Manager
TitleMax
07.2022 - 11.2023
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
Managing Agent
Acceptance Insurance
03.2021 - 07.2022
- Monitored work-environment of sales representatives
- Completed required reports & documents, monitored phones, coordination with business clients, ordered supplies, assisted with payroll, scheduling, and maintained open communication with management.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Maintained high level of communications and marketing skills by participating in professional activities.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Determined client needs by monitoring trends and industry developments.
Store Manager
T-Mobile
10.2016 - 03.2021
- Managed a team of up to 7 employees and was responsible for hiring, training & development, education, human resources, evaluations, progressive discipline, customer service, expense management, cost analysis, cost reduction, budgeting, payroll, inventory control, detailed reports, and working within CWA Union and Texas Employment laws/regulations.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
High School Diploma - General Education
Lewisville High School
Lewisville, Texas03.2007
Skills
- Advertising and Marketing
- Relationship Building
- Sales Analysis
- Operations Oversight
- Staff Training and Development
- Team Leadership
- Problem Resolution
- Interpersonal Skills
- Verbal and Written Communication
- Bilingual
- Performance Management
- Territory Management
Certification
- Licensed P&C in the State of Texas
- Notary Public
Affiliations
- National Notary Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Manager
Ai United Insurance
11.2023 - Current
General Manager
TitleMax
07.2022 - 11.2023
Managing Agent
Acceptance Insurance
03.2021 - 07.2022
Store Manager
T-Mobile
10.2016 - 03.2021
High School Diploma - General Education
Lewisville High School
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