Josue Rivera
New Jersey,United States
Summary
Dynamic executive leader with a robust background in sales and customer care, recognized for expertise in project management and team building. Proven ability to identify business challenges and implement strategic solutions that enhance overall performance across diverse corporate environments. Excellent communication skills and strong business acumen foster a results-driven approach, enhancing team collaboration and driving organizational growth. Committed to delivering impactful results that align with organizational goals and objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Sales Leader
State Farm
New Jersey, United States
01.2024 - Current
- Managed sales performance for ~60 State Farm agents, which directly impacted overall revenue growth and market presence. (35% YoY growth in Investment Planning products)
- Conducted business consultations to identify strengths and areas for improvement, helping agents enhance their sales strategies.
- Developed customized training programs to empower agents, leading to increased confidence and higher sales conversion rates. (specifically increased financial services growth by 17%)
- Analyzed sales data to track performance trends, enabling agents to make informed decisions and adjust their approaches accordingly.
- Fostered strong relationships with agents, creating a supportive network that encouraged collaboration and shared best practices.
- Implemented feedback mechanisms to continuously improve agent performance, which resulted in a more effective sales team overall.
State Farm Agent
State Farm
Montclair, NJ
12.2020 - 12.2023
- Insurance agency owner responsible for profitable growth and team member development
- Received various sales awards - Ambassador Travel 2021, 2022, 2023 - Honor Club 2021, 2022, 2023 - Chairman’s Circle 2022, 2023
- Ranked #51 in Top 100 New Agents
- Led Agent Aspirant Program designed to develop future State Farm Agents
- Recognized as a market leader and offered to lead sales territory
Managing Director of Sales & Customer Experience
LifeStation Medical Alert
Union, NJ
02.2010 - 11.2020
- Accountable for all aspects of call center operations for a ~200 seat center (sales, customer service, retention, QA) across multiple sites (NJ, TX and offshore) responsible for $80M in annual revenue (~250K calls monthly).
- Implemented and managed a migration from Avaya hard phones to Five9 cloud-based call center management system
- Led project management (Agile) for data migration of legacy database to Salesforce.
- Increased inbound sales conversion and upsell ratios by 60% and 120%.
- Established and reported on key call center metrics: KPI’s, SOP’s, and Best Practices. (Excel, Power BI)
- Established a leadership development program to mentor and train future sales/retention leaders.
- Designed commission structures, sales contests, and other employee-recognition initiatives.
District Manager
Sutherland Global - ADP
Rochester, United States
01.2007 - 10.2009
- Educated small business owners on payroll and tax filing solutions, which helped them navigate complex compliance issues and streamline their operations.
- Consistently exceeded annual sales goals of $500K by identifying and pursuing new business opportunities within the payroll platform, driving significant revenue growth.
- Prospected existing business relationships for lead generation, which facilitated upselling of more comprehensive product suites and enhanced client satisfaction.
- Generated the highest revenue within my territory among approximately 15 District Managers for three consecutive quarters, which showcased my strong sales strategy and relationship-building skills.
Education
Theatre
Skidmore College
Saratoga Springs, NY01.2003
Skills
- Insurance and financial services expertise
- Script development expertise
- Recruitment and retention skills
- Negotiation expertise
- Project management using Agile
- Product rollout expertise
- Sales team leadership
- Salesforce platform expertise
- Five9 expertise
- IVR script development
- Proficient in MS Office Suite
- Strong motivational abilities
- Team training and development
Certification
- SIE (Securities Industry Essentials)
- Series 6
- Series 63
- Series 65
Languages
Spanish
Limited Working
Timeline
Field Sales Leader
State Farm
01.2024 - Current
State Farm Agent
State Farm
12.2020 - 12.2023
Managing Director of Sales & Customer Experience
LifeStation Medical Alert
02.2010 - 11.2020
District Manager
Sutherland Global - ADP
01.2007 - 10.2009
Theatre
Skidmore College