josue soto
Olathe
Summary
Dynamic professional with extensive experience in operational management at ConGlobal, excelling in logistics and airside operations. Proven track record in enhancing team performance through effective training and problem-solving. Recognized for implementing safety procedures and improving workflow efficiency, ensuring timely aircraft servicing and high-quality customer service.
Overview
13
13
years of professional experience
Work History
Ramp Manager
ConGlobal
09.2018 - Current
- Assists in coordinating ramp operations to ensure timely aircraft servicing
- Learns safety protocols and procedures for ground handling activities
- Supports loading and unloading of cargo and baggage with attention to detail
- Observes and follows operational guidelines to maintain efficient workflows
- Adapts quickly to changing priorities in a fast-paced airport environment
- Developed a strong team of ramp agents through comprehensive training programs and performance evaluations.
Service Manager
Chipotle Restaurant
10.2012 - 10.2018
- Directed daily operations to ensure high-quality customer service and efficient workflow.
- Mentored and trained staff, fostering skill development and enhancing team performance.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Managed inventory levels, ensuring optimal stock availability while minimizing costs.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Education
Bachelor of Science - Marketing
Univer
Lagos De Moreno, Jalisco. Mexico05.2011
Skills
- Operational management
- Incident response
- Logistics management
- Airside operations
- Problem-solving
- Safety procedures
Languages
Spanish
Native or Bilingual
Timeline
Ramp Manager
ConGlobal
09.2018 - Current
Service Manager
Chipotle Restaurant
10.2012 - 10.2018
Bachelor of Science - Marketing
Univer