Josue Zepeda
Los Angeles,CA
Summary
Dynamic Operations Manager with a proven track record at Matcal International, enhancing operational efficiency through strategic staff engagement and cultural programs. Skilled in problem-solving and team leadership, I successfully negotiated profitable projects, driving performance outcomes and fostering a culture of accountability among employees.
Overview
7
7
years of professional experience
Work History
Operations Manager
Matcal International
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Security Officer
Blackstone Consultant Inc
08.2020 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
National Security Service
02.2018 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Security Officer
Global Force
04.2019 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Issued access cards to authorized personnel to monitor access points.
Education
High School Diploma -
John Marshall High School
3939 Tracy Street Los Angeles, CA 90027 06-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Employee motivation
- Staff development
- Customer relationship management
- Project leadership
Bilingual
Spanish
Full Professional
Timeline
Operations Manager
Matcal International
10.2022 - Current
Security Officer
Blackstone Consultant Inc
08.2020 - 12.2021
Security Officer
Global Force
04.2019 - 11.2020
Security Officer
National Security Service
02.2018 - 12.2020
High School Diploma -
John Marshall High School
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