Josy Chanoine
Fort Wayne,IN
Overview
2025
2025
years of professional experience
Work History
Sale Representative
Cotco Optical Lab 190
06.2024 - Current
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Increased customer engagement by implementing personalized follow-up strategies.
- Negotiated contracts to secure favorable terms for both company and clients.
- Conducted market research to identify new opportunities for product offerings.
Internship/Mentorship
Upward Bound Program @ Miami Dade College Wolfson
6 2018 - 8 2018
- Academic Counseling and Mentoring, Personal and Career Counseling, Preparation for ACT and SAT
Learning Trainer
Amazon
11 2022 - 11.2024
- Learning ambassador
- Assessed student needs to determine appropriate level of required support.
- Applied differentiated instruction strategies to meet individual student needs.
- SBC, CC Counter
- OB problem solve trained
- Stow trained
- VRET trained
Answer Phone
Teleperformance
08.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Delivered exceptional service during high-pressure situations, maintaining a calm and professional demeanor even when faced with challenging or emotional calls.
- Served as a positive role model for new team members by consistently demonstrating the company''s core values of professionalism, integrity, and client-centric service delivery.
Manager
McDonald's
01.2020 - 11.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
Cashier
Library MAPOU Creole & French Bookstore
03.2018 - 05.2018
- Handled cash transactions with customers, Scanned goods and collect payments, Ensured pricing was correct, Issued change and receipts, Greeted customers when entering or leaving establishment, Maintained clean and tidy checkout areas, Shift manager
Education
Phlebotomy - License
Florida HealthCare Academy
Orlando, FL08.2022
Diploma -
Miami Edison Senior High School
Miami, FL06.2018
Skills
- Adobe Dreamweaver
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Keyboarding: 35 wpm English and Haitian-Creole and French
- Multilingual
Languages
French
Haitian Creole
English
Full Professional
why I want this position
To obtain a full-time job with a progressive company where I can utilize my education, skills and training to be of benefit to my employer.
Timeline
Sale Representative
Cotco Optical Lab 190
06.2024 - Current
Answer Phone
Teleperformance
08.2020 - 03.2021
Manager
McDonald's
01.2020 - 11.2020
Cashier
Library MAPOU Creole & French Bookstore
03.2018 - 05.2018
Diploma -
Miami Edison Senior High School
Internship/Mentorship
Upward Bound Program @ Miami Dade College Wolfson
6 2018 - 8 2018
Learning Trainer
Amazon
11 2022 - 11.2024
Phlebotomy - License
Florida HealthCare Academy
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