Jourdan Kaya
Waipahu,HI
Summary
I was a Crew Trainer at McDonald's restaurant. I had years of hands-on experience in customer service where I used conflict resolution between myself and customers. I worked at ALTRES as a nurse aide where I delivered patient care to the aging population. I recently graduated from Kapiʻolani Community College from the Practical Nursing program. I am adaptable and eager to learn.
Overview
7
7
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Waipahu, HI
04.2017 - 02.2024
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
- Planned and delegated group and individual work assignments to trainees.
Nurse Aide
ALTRES
Honolulu, HI
08.2022 - 12.2023
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
- Comforted patients and provided reassurance and encouragement.
- Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure.
- Reported all incidents, accidents involving clients immediately to supervisor, nurse manager, charge nurse.
- Provided patient care, including bathing and dressing.
- Answered call lights promptly and responded to patient requests courteously and efficiently.
- Responded quickly to emergencies and followed proper safety protocols at all times.
Education
Certificate of Achievement - Practical Nursing
Kapi'olani Community College
Honolulu, HI12-2023
High School Diploma -
Moanalua High School
Honolulu, HI05-2017
Skills
- Task Delegation
- Health and Safety Regulations
- Active Listening
- Cleaning and Sanitation
- Conflict Resolution Techniques
- Compassionate Care
- Infection Control
- Vital Signs Monitoring
- Adaptable
- CPR certified
Timeline
Nurse Aide
ALTRES
08.2022 - 12.2023
Crew Trainer
McDonald's Restaurant
04.2017 - 02.2024
Certificate of Achievement - Practical Nursing
Kapi'olani Community College
High School Diploma -
Moanalua High School