Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Hobbies and Interests
References
Timeline
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JOURDAN-LEIGH PERREIRA

Kurtistown,USA

Summary

Versatile individual and effective communicator who quickly overcomes new roles and technologies to achieve positive results. Team player who can communicate and work well with others.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Iris Kuwaye State Farm
11.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered a constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handling billing, payments, claims filing, and daily bank deposits.

Receptionist

Clinical Labs of Hawaii
11.2020 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answering incoming phone calls from doctors and patients.
  • Accurately processing requisitions for lab testing.
  • Scheduling appointments for patients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Taking payments from patients.
  • Managed multiple tasks and met time-sensitive deadlines.

Receiving/Order Puller

J Hara Store
05.2020 - 10.2020
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Includes pulling orders efficiently from both back stock and floor
  • Includes invoicing orders
  • Effectively multi tasked and prioritized projects according to need
  • Functioned with flexibility and agility
  • Being able to climb ladders to retrieve items
  • Able to carry heavy boxes.

Cashier

J Hara Store
06.2019 - 10.2020
  • Prepping the store before opening which includes sanitizing all registers, counter tops or high contact areas
  • Working efficiently and effectively to give customers a fast but satisfactory experience
  • Greeting and assisting customers with any questions needed to find what they are looking for
  • Operated with a strong work ethic, professionalism, and the ability to work under pressure during busy times
  • Trusted to ring up employees, returns, or exchanges
  • Ability to efficiently train new employees for the cashier position.

Intern

Law Offices Of Stanton Oshiro
10.2017 - 06.2018
  • Efficiently create spreadsheets and insert data.
  • Create client appointments.
  • File client folders in alphabetical order.
  • Ability to assess photos
  • Listen and create transcripts from voice recordings.

Education

Bachelor of Arts - Administration of Justice

University of Hawaii At Hilo
Hilo, Hawaii
05.2024

Philosophy

University of Hawaii at Manoa
Honolulu, Hawaii
05.2019

Diploma -

Waiakea High School
Hilo, Hawaii
05.2018

Hawaii Community College
Hilo, Hawaii
11.2017

Skills

  • Effective Communication
  • Computer Proficiency
  • Ability to Learn Quickly
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Money handling abilities
  • Data Entry
  • Scheduling
  • Prioritization
  • Filing

Accomplishments

  • UPLINK Honorable Mention 2012 - 2014
  • Hawaii Community College Dean's list 2016 - 2018
  • Honor Society 2018
  • University of Hawai'i at Hilo Dean's list 2020

Volunteer Experience

  • Native Plant Reforestation - Pu'uwa'awa'a
  • Shelf Restock - Island Scrapbooking
  • Athletic Trainer Assistant 2017
  • Internship at Law Offices of Stanton Oshiro 2017-2018
  • Ka Papa Lo'i 'o Kānewai 2019
  • Hawai'i Island Community Development 2023-2024

Hobbies and Interests

In my free time, I love to spend time with my family. I enjoy fishing, hunting, and a day at the beach or racetrack.

References

  • Iris Kuwaye, (808)935-3375, Iris Kuwaye State Farm
  • Stanton Oshiro, (808)935-3348, Law Offices of Stanton Oshiro

Timeline

Customer Service Representative

Iris Kuwaye State Farm
11.2021 - Current

Receptionist

Clinical Labs of Hawaii
11.2020 - 11.2021

Receiving/Order Puller

J Hara Store
05.2020 - 10.2020

Cashier

J Hara Store
06.2019 - 10.2020

Intern

Law Offices Of Stanton Oshiro
10.2017 - 06.2018

Bachelor of Arts - Administration of Justice

University of Hawaii At Hilo

Philosophy

University of Hawaii at Manoa

Diploma -

Waiakea High School

Hawaii Community College

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JOURDAN-LEIGH PERREIRA