Jourdan Lomax
Washington,DC
Summary
Adept Medical Assistant/Receptionist with a proven track record at Gerald Family Care, excelling in patient care coordination and medical office administration. Demonstrated ability to enhance workflow management and patient satisfaction through effective communication and problem-solving skills. Mastered Microsoft Office Suite and confidentiality, significantly improving office efficiency and patient experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Gerald Family Care
Washington , DC
08.2024 - Current
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared patients for vaccinations and administering injections.
CCMA Studen
FORTIS College
Landover , MD
01.2024 - 08.2024
- Vitals
- Injections
- Venipuncture
- Urinalysis
- Strep throat test
- Pregnancy test
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
Education
CCMA CERTIFICATION -
FORTIS COLLEGE
01-2025
HIGH School DIPLOMA -
Skills
- Billing support
- Medical office administration
- Paperwork coordination
- Co-payment collection
- Appointment management
- Insurance verifications
- Patient reception management
- Documentation
- Typing and filing
- Reminder calls
- Patient callbacks
- Patient Care Coordination
- Microsoft Office Suite
- Team building
- Problem-solving abilities
- Confidentiality
- Patient Registration
- Medical Transcription
- Workflow Management
- Phone reception
- Route messages
- Answer telephones
- Maintain records
- Multitasking
- Telephone Etiquette
- Office Administration
- Professionalism
Certification
- Certified Clinical Medical Assistant (CCMA), 6/17/24 Present
- BLS Certification, Present 6/17/24
- CPR & First Aid Certified, American Red Cross, 6/17/24 Present
Timeline
Medical Assistant/Receptionist
Gerald Family Care
08.2024 - Current
CCMA Studen
FORTIS College
01.2024 - 08.2024
- Certified Clinical Medical Assistant (CCMA), 6/17/24 Present
- BLS Certification, Present 6/17/24
- CPR & First Aid Certified, American Red Cross, 6/17/24 Present
CCMA CERTIFICATION -
FORTIS COLLEGE
HIGH School DIPLOMA -
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