Denise Delagarza
Edna
Summary
Dedicated medical receptionist with over 10+ years of experience in busy clinical settings. Excels at working productively with diverse personalities and has a strong knowledge of schedule management, records organization, and front desk operations. Expertise in efficiently managing the demands of a fast-paced environment, consistently delivering exceptional service to patients and support to healthcare professionals.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Receptionist
Port Lavaca Clinic
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Receptionist
Dr. Nirupama.P.Patel MD
10.2013 - 09.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Medical Office Specialist Billing And Coding -
Kaplan College - Columbus
09.2013
High School Diploma -
Nixon High School
Laredo, TX06.2010
Skills
- Medical office administration
- Letter preparation
- Account management
- Patient callbacks
- Insurance claims
- EMR / EHR
- Insurance verification
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Medical billing and coding
- Billing support
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Port Lavaca Clinic
10.2023 - Current
Medical Receptionist
Dr. Nirupama.P.Patel MD
10.2013 - 09.2023
High School Diploma -
Nixon High School
Medical Office Specialist Billing And Coding -
Kaplan College - Columbus
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