Jourdan Mays
Lexington,United States
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of professional experience
Work History
Store Manager
Smokes 'N More
Lexington, KY
08.2021 - Current
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Sales Associate
The Botany Bay
Lexington, KY
07.2019 - 08.2021
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Bryan Station High School
Lexington, KY06-2015
Skills
- Shift Scheduling
- POS Systems
- Customer Service Management
- Employee Training
- Retail Inventory Management
- Cash Management
- Team Leadership
- Sales Promotions
Timeline
Store Manager
Smokes 'N More
08.2021 - Current
Sales Associate
The Botany Bay
07.2019 - 08.2021
High School Diploma -
Bryan Station High School