JOURNEA FRANKLIN
Ypsilanti,MI
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
KROGER
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
English Tutor
Washtenaw Community College
12.2020 - Current
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
CNA
StoryPoint Senior Living
08.2022 - 09.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associate Degree in Nursing - Psychiatric Nursing
Washtenaw Community College
Ann Arbor, MI05-2026
Skills
- Customer service
- Strong vocabulary skills
- Patient care
- Money handling
Timeline
CNA
StoryPoint Senior Living
08.2022 - 09.2024
Assistant Manager
KROGER
01.2021 - Current
English Tutor
Washtenaw Community College
12.2020 - Current
Associate Degree in Nursing - Psychiatric Nursing
Washtenaw Community College
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Desiree' A CherryDesiree' A Cherry
Accounting Associate at KrogerAccounting Associate at Kroger
Arturo Maldonado JrArturo Maldonado Jr
Logistics/Order Selection Case at KrogerLogistics/Order Selection Case at Kroger
Hannah McQueenHannah McQueen
Lead Barista at KrogerLead Barista at Kroger
Madison BellusMadison Bellus
Janitor at 242 Community ChurchJanitor at 242 Community Church