Journee Garrett
Mobile,AL
Summary
Dental assistant with 5+ years of clinical support and dental insurance billing experience. Verified patient records, processed payments, and updated accounts with high accuracy. Assisted with patient procedures and delivered timely, clear service information.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Desk Agent /Dental Assistant
Downtown Dental and Vision
Mobile, AL
06.2021 - 06.2026
- Greeted incoming guests, completed check-in steps, and supported registration for welcoming first contact.
- Connected guests with providers, resolved complex questions, and helped maintain smooth service delivery.
- Managed reception tasks, including inbound and outbound correspondence, record digitization, and multi-line phone coverage.
- Coordinated scheduling and booking tasks to support fuller appointment calendars and organized front-desk flow.
- Processed cash and card payments accurately while reviewing insurance billing details for accuracy.
- Created welcoming guest intake experiences through prompt greeting, check-in, and registration support.
- Acted as the main communication link between guests and providers, handling complex inquiries and supporting steady service flow.
- Handled high-volume reception operations, including correspondence, record digitization, and multi-line communication.
- Improved scheduling and booking coordination to support fuller appointment access and efficient front-desk operations.
- Maintained accurate cash and digital payment processing while verifying insurance billing information.
- Delivered positive first impressions through professional guest greeting and registration coordination.
- Drove smoother guest-provider communication by resolving complex inquiries and keeping service interactions on track.
- Strengthened front-desk organization by managing communications, records, and correspondence in fast-paced reception settings.
- Supported fuller appointment calendars through improved booking coordination and balanced front-desk traffic.
- Produced accurate payment records through careful cash, card, and insurance billing review.
Front Desk/ Dental Assistance
Mobile Bay Dental and Vision
Mobile, AL
06.2019 - 06.2021
- Helped simplify guest check-in steps and access procedures for smoother front-office workflow.
- Provided customer service during new guest registration and kept visitor profiles updated for return visits.
- Used third-party systems to verify data accuracy, spot accounting issues, and help resolve financial discrepancies.
- Supported front-office onboarding and receptionist training for incoming staff to meet service standards.
- Assisted dentists chairside during restorative and preventive procedures in busy dental clinic.
- Prepared treatment rooms with sterile instruments and required supplies for patient visits.
- Captured digital X-rays and maintained accurate patient records for the dental office.
- Sterilized equipment and followed infection control protocols across the employer’s clinical areas.
- Educated patients on oral hygiene and post-treatment care in dental practice.
Education
Bachelor of Science - Psychology
University of Mobile
Mobile, AL12-2026
Associate of Science -
Bishop State Community College (BSCC)
Mobile, AL05-2022
Certification
CPR Certified — Valid through 2025-05
HONORS & AWARDS
Employee Recognition Award — Received for outstanding dedication to customer care and service excellence.
Timeline
Front Desk Agent /Dental Assistant
Downtown Dental and Vision
06.2021 - 06.2026
Front Desk/ Dental Assistance
Mobile Bay Dental and Vision
06.2019 - 06.2021
Bachelor of Science - Psychology
University of Mobile
Associate of Science -
Bishop State Community College (BSCC)