Journee Williams
Lilbourn,GA
Summary
Dynamic Front Desk Medical Receptionist at Randstad Staffing Agency, adept at enhancing patient relations and streamlining appointment management. Expert in insurance verification and HIPAA compliance, I significantly reduced no-show rates through effective scheduling and reminders, while delivering exceptional customer service and maintaining confidentiality in all patient interactions.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
Randstad Staffing Agency
05.2024 - 03.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Front Desk Receptionist
Lifeline Animal Project
05.2022 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Science - Nursing Science
Georgia State University
Atlanta, GA05-2027
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Office administration
- Schedule coordination
- Patient relations
- Mail management
- Telephone etiquette
- Front desk operations
- Appointment scheduling
- HIPAA guidelines
Languages
English
Full Professional
Timeline
Front Desk Medical Receptionist
Randstad Staffing Agency
05.2024 - 03.2025
Front Desk Receptionist
Lifeline Animal Project
05.2022 - 05.2024
Bachelor of Science - Nursing Science
Georgia State University
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