Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Volunteer

Journey Luman

Las Cruces,NM

Summary

Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem solving techniques, and a keen eye for detail. During peak hours, has the ability to maintain a positive attitude and a great sense of humor. A polite and upbeat person with excellent telephone etiquette. Great track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. When it comes to attending to guests, skilled at creating a welcoming atmosphere. Friendly and dependable individual eager to take charge and deliver excellent results. Capable of training new team members as well as defusing tense situations and customers. Easily adaptable to fast-paced, high-pressure situations. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Motivational Church Youth Leader dedicated to educating youth about Christian religion, encouraging volunteer services and participating in community outreach.

Overview

7
7
years of professional experience

Work History

Volunteer

University Community Church
06.2024 - Current
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Strengthened community bonds, participating in interfaith dialogues and events.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation.
  • Coordinated with other volunteers to create a welcoming environment at worship services and special events.
  • Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
  • Greeted guests with bulletins, directions, and friendly conversation.
  • Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
  • Facilitated small group discussions to foster deeper understanding of religious texts.
  • Supported organization of annual church retreats, creating memorable experiences for attendees.
  • Participated in religious ceremonies and events.
  • Worked with 15, three year olds, aiding in fun, educational activities.

Church Youth Leader

Church On The Move
08.2019 - 01.2024
  • Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
  • Engaged youth by following, implementing, and assisting in creating lesson plans.
  • Developed strong connections with youth members by organizing engaging and interactive group activities.
  • Provided counseling to students with spiritual and personal issues and maintained relationships with students.
  • Collaborated with fellow church leaders to create programs targeting specific needs within the congregation''s youth population.
  • Maintained good relationships with parents through regular communication and active participation in planned activities.
  • Organized large group events such as faith-based outings, fundraisers and sports competitions to integrate youth group and community.
  • Coordinated mission trips for the church''s youth group, providing valuable community service experiences.
  • Utilized social media platforms to share updates and announcements, keeping both parents and young members informed about upcoming events.
  • Encouraged community service participation by creating opportunities for youths to engage in local outreach projects.
  • Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies.
  • Cultivated a supportive environment where all individuals felt valued, fostering a strong sense of unity within the church''s youth group.
  • Counseled youth by providing wisdom and guidance to help overcome and face interpersonal issues.
  • Boosted morale and built camaraderie among youth members by organizing team-building exercises.
  • Designed impactful retreats that created memorable experiences while promoting spiritual growth among attendees.
  • Partnered with local schools and organizations, expanding the reach and impact of church youth ministry programs.
  • Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
  • Assisted with organizing religious activities and services.
  • Assisted with fundraising activities.
  • Attended meetings with religious leaders.
  • Participated in religious ceremonies and events.
  • Facilitated worship services, encouraging participation from congregation.
  • Participated in various outreach programs.
  • Collaborated with other religious organizations and agencies.
  • Volunteered at the Dream Center on the streets of Las Angeles, CA every summer for 3 years.

Caretaker

Allyssa Gallegos and Andra Shirilla
03.2017 - 12.2023
  • Advised activities that aided the children's physical and mental development
  • Directed children away from dangers and led indoor and outdoor activities
  • Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically
  • Provided nurturing and positive environments for children's social and emotional development
  • Used developmentally appropriate redirection to enforce rules and manage behavior
  • By encouraging open communication and providing positive feedback, formed long-lasting, professional relationships with the families and children
  • Kept track of the children's behavior, the food the children ate, and the medication taken
  • Simultaneously provided care to four + children ranging in ages three to twelve
  • Reviewed and followed parent directions for all aspects of children's care
  • Developed strong bonds with the children by inquiring about their school, friends, and hobbies
  • Used positive reinforcement techniques to encourage good behavior
  • Used behavior redirection observed play activities to identify positive behaviors and areas for improvement
  • Checked with the parents to see if there were any specific needs or medical concerns
  • Found age-appropriate games, movies, crafts, and outdoor games to keep the kids entertained.
  • There were 4 children for one of the families, and 2 in the other.

Host

Texas Roadhouse
08.2022 - 08.2023
  • Informed servers of newly seated parties for quick service
  • Used Guest Manager to manage in-person and telephone guest inquiries, customer service requests, and waitlist requests.
  • Managed wait times to stay under 30 minutes most nights.
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
  • Assisted servers, food runners, and bussers, in making sure the dining area was ready for each and every guest
  • Gathered information about the size of the guests' party, led them to their seats, offered menus and kid's menus
  • Kept a loyal clientele by providing exceptional service at every stage of the restaurant dining experience
  • Customer questions about hours, seating, and menu information were able to be answered.
  • Kept track of clean, dirty, and occupied tables by running the floor plan board and observing tables
  • Cultivated positive guest relations by managing information and coordinating quick seating
  • Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
  • Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating
  • Collect guest information and accurately quote wait times to guests when tables are not immediately available.

Ice Cream Roller

Chill
01.2022 - 03.2022
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food
  • Used a precise cash register to process customer payments on a daily basis
  • Organized work areas to promote efficiency and set a good example in the kitchen
  • Provided menu item information and suggested ways to promote featured items
  • Assisted guests by greeting them personally and taking their orders.
  • Maintained an average of 3 orders at a time.

Team Member

Roswell Christmas Railway
11.2021 - 12.2021
  • Formed strong bonds with coworkers and managers
  • Created guests with people in character costumes to ensure maximum Christmas spirit
  • Was able to successfully communicate with all members of the team in order to navigate job responsibilities and complete daily tasks
  • Was able to keep productivity goals by resolving issues in a timely manner.
  • Quickly adapted plans and adjusted equipment to maintain high standards of functionality and safety
  • Worked well with other employees to ensure a smooth and efficient service
  • Quickly learned all required tasks to maximize performance
  • Pursued learning opportunities in order to expand knowledge and assume a leadership role
  • All of the tasks were completed in a productive and efficient manner
  • Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized
  • Provide excellent customer service while displaying excellent hospitality
  • Customers and coworkers alike complimented positive attitude and efficient service
  • Looked for ways to go above and beyond the job description.

Education

High school or equivalent -

Goddard High School
Roswell, NM
05.2023

Skills

  • Guest relations
  • Team building
  • Positive Attitude
  • Organized and Efficient
  • Leadership Qualities
  • Adaptability and Dependability
  • Public Speaking
  • Community Engagement
  • Fundraising
  • New Mexico Driver's License
  • Active Listening
  • Decision-Making
  • Continuous Improvement
  • Goal Setting
  • Attention to detail
  • Time management
  • Customer service oriented

Hobbies

I am a very creative person and I express myself through crafts and exercise. swimming is so calming and a way to relax my mind. The same goes for walking and hiking; I love the out doors and getting to appreciate nature. pottery and scrap booking provide a creative outlet to let my imagination come out to play. I can create and design whatever I decide to come up with. 

Timeline

Volunteer

University Community Church
06.2024 - Current

Host

Texas Roadhouse
08.2022 - 08.2023

Ice Cream Roller

Chill
01.2022 - 03.2022

Team Member

Roswell Christmas Railway
11.2021 - 12.2021

Church Youth Leader

Church On The Move
08.2019 - 01.2024

Caretaker

Allyssa Gallegos and Andra Shirilla
03.2017 - 12.2023

High school or equivalent -

Goddard High School

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