Summary
Overview
Work History
Education
Skills
Timeline
Generic

Journey Trahan

Webster

Summary

Dynamic sales associate with a proven track record at Nike Factory Store, excelling in customer service and teamwork. Skilled in problem-solving and time management, I enhanced customer experiences and drove sales through effective product education and visual merchandising. Committed to achieving goals while maintaining high standards of professionalism.

Overview

4
4
years of professional experience

Work History

Sales Associate

Nike Factory Store
02.2025 - 03.2026
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained visual merchandising standards to promote brand image and drive sales.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to achieve store goals and improve customer satisfaction.
  • Educated customers on product features, benefits, and care instructions to support informed purchases.

Customer Service Representative

Intra Testing Services
01.2023 - 02.2025
  • Provided exceptional support to customers by addressing inquiries and resolving issues efficiently.
  • Executed accurate processing of customer orders utilizing CRM software to optimize service delivery.
  • Assisted in training new team members on company policies and procedures, fostering a collaborative environment.
  • Documented customer interactions meticulously to ensure seamless follow-up and case resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Victoria's Secret & PINK
04.2022 - 01.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Collaborated with team members to achieve daily sales goals and objectives.
  • Handled inventory management tasks, ensuring stock availability and organization.
  • Processed transactions accurately and efficiently at point-of-sale systems.
  • Maintained visual merchandising standards to effectively showcase merchandise.

Education

High School Diploma -

Atascocita High School

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Nike Factory Store
02.2025 - 03.2026

Customer Service Representative

Intra Testing Services
01.2023 - 02.2025

Sales Associate

Victoria's Secret & PINK
04.2022 - 01.2023

High School Diploma -

Atascocita High School
Journey Trahan