Journy Shearer

I’ve grown up with a huge family with many opportunities of babysitting.

• Supported daily administrative operations by coordinating schedules and managing communications.
• Assisted in project management tasks, ensuring timely completion of deliverables.
• Maintained organized documentation systems, enhancing retrieval efficiency for team members.
• Conducted research to support decision-making processes and strategic initiatives.
• Managed data entry tasks, ensuring accuracy and consistency across databases.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

• Greeted and seated guests promptly, ensuring a welcoming atmosphere.
• Managed reservations and waitlists using electronic systems for efficiency.
• Assisted servers by communicating guest needs and special requests effectively.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Collaborated with team members to optimize table turnover rates during peak hours.
• Handled guest inquiries and complaints with professionalism, resolving issues swiftly.
• Trained new staff on seating procedures and customer service standards.
• Monitored dining flow, adjusting seating arrangements for optimal service delivery.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.