Jovah Auguste-Gauthier
Stone Mountain,GA
Summary
Experienced Process Assistant with strengths in workflow monitoring, exception handling, and performance reporting. Known for improving processes, resolving issues quickly, and supporting standard work in high-volume warehouse operations.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon.Inc
Union City, Georgia
10.2019 - Current
- Monitored workflow across Amazon fulfillment centers to support daily processing.
- Reviewed process errors and escalated exceptions to leadership for timely resolution.
- Identified improvement areas and recommended actionable solutions to enhance processes.
- Monitored process performance to ensure compliance with established standards.
- Facilitated coordination of associates across various tasks. across pick, pack, and sort paths
- Provided support to team members in resolving process-related issues.
- Facilitated training sessions for staff on how to use newly implemented processes effectively.
- Guided new associates on standard work and station setup
- Assisted in the development of efficient and effective process protocols.
- Prepared comprehensive reports on process performance, highlighting progress and actionable recommendations.
- Coordinated cross-functional activities necessary for successful implementation of new processes.
- Analyzed data from multiple sources to identify opportunities for improvement.
- Responded to advanced issues with a professional and relationship-focused approach.
- Investigated and resolved problems with a self-motivated and knowledgeable approach based on sound understanding of failure analysis and statistical methodology.
- Created and maintained accurate workflows of existing business processes to meet standards.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
Associate of Applied Science -
Miami Dade College
Miami, FLSkills
- Team training
- Workflow optimization
- Process improvement
- Goal setting
- Exception resolution
- Standard work
- Lean methodologies
- Lean methodology
- Safety oversight
- Team leadership
- Team training
- Goal setting
- Problem solving and attention to detail
- Safety oversight
- Lean methodology
Timeline
Process Assistant
Amazon.Inc
10.2019 - Current
Associate of Applied Science -
Miami Dade College