Leonelis Castillo

AMAZON, INC., DALLAS, TX Process Assistant, Nov 2022 – present • FTW6 (Flat Sorter Lead PA): Leveraged expertise in flat sorting to optimize workflow efficiency and reduce processing times. Implemented innovative sorting strategies that increased throughput by 15% during peak periods.
• MIA5 (Sort Center Lead PA): Played a key role in streamlining sort center operations, improving inbound and outbound processes. Developed and implemented training programs that reduced new-hire onboarding time by 20%.
IAH1 (Customer Returns Lead PA): Spearheaded improvements in the customer returns process, reducing processing time by 25%, and increasing accuracy to 99.5%. Implemented a new quality control system that significantly reduced errors in return classifications.
• DAL3 (Ship Sorter Lead PA): Directed junior staff development, and optimized workforce allocation during peak demand, ensuring efficient workflows and safety compliance. Coached team members, conducted in-depth safety audits, and implemented process enhancements that amplified productivity, minimized risks, and accelerated business growth.
As a DEA and Ship Clerk, I secured competitive rates with carriers, instructed staff on industry best practices, and streamlined logistical workflows to reduce costs and bolster delivery reliability. This approach decreased shipping expenses, enhanced customer satisfaction, and maximized order fulfillment efficiency.
• Coordinated daily plans with managers, allocated resources, and met shift goals. Trained staff on 5S standards, tracked task times, and resolved issues, like missed critical pulls. By prioritizing containers and maintaining safety, I helped reduce delays and ensure smooth operations.

• Led sustainability initiatives, optimizing energy use, waste management, and resource conservation.
• Developed a comprehensive 5-year GRI (Global Reporting Initiative) plan for community engagement and stakeholder collaboration, with clear metrics for success.
• Built partnerships with clients and industry leaders to implement strategies for environmental goals, trained teams on sustainability, and tracked progress using established KPIs.
• Achieved cost reductions, improved operational efficiency, and fostered a sustainable company culture, contributing to long-term corporate social responsibility.

• Coordinated community projects, improving engagement and ensuring effective execution.
• Worked with stakeholders to align projects with regulatory standards and deliver impactful results.
• Delivered social services, working flexible hours and ensuring compliance with guidelines.
• Enhanced service efficiency and promoting a safe, supportive environment for clients.