Jovan Runyon
Systems Administrator
Dayton,OH
Summary
Driven Systems Administrator with experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Systems Administrator
22nd Century Technologies/Agovx
09.2023 - 02.2024
- Oversaw the continued function and availability of medical systems in two clinics at the Wright-Patterson Medical Center
- Orchestrated integration and communication of software upgrades.
- Leveraged scanning tools such as ACAS / Nessus to perform vulnerability scans
- Configured and tested Windows Server operating systems with roles features.
- Administered patches and security updates to optimize performance or software
Computer Support Technician
22nd Century Technologies
04.2023 - 09.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Handled tickets through ServiceNow to process support requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Help Desk Support Specialist
Apex Systems
01.2023 - 04.2023
- Working with 7/11 and Speedway gas stations- provide technical support to clients experiencing computer and hardware issues, and also respond to queries, and troubleshoot issues and implement solutions
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland - University College
Online 09.2020 - Current
Certification
CompTIA Security+
Timeline
CompTIA CySA+ (in process)
11-2023
Systems Administrator
22nd Century Technologies/Agovx
09.2023 - 02.2024
Computer Support Technician
22nd Century Technologies
04.2023 - 09.2023
CompTIA Security+
03-2023
Help Desk Support Specialist
Apex Systems
01.2023 - 04.2023
Bachelor of Science - Cybersecurity Technology
University of Maryland - University College
09.2020 - Current