Jovan Toussaint
Hollywood,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills to improve the overall capabilities of the organization's IT and Business systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
FLORIDA POWER & LIGHT
07.2021 - Current
- Identified and synthesized business requirements.
- Provide leadership to junior systems analyst.
- Delivered, maintain and troubleshoot SAP functionality as well as perform configurations.
- Execute test plans.
- Communicate and work close with internal cross functional teams and subject matter experts.
- Using JIRA to document epics, users stories, risks, issues, defects.
- Helped bridge the gap between the business and IT during the requirements phase through implementation of the projects to effectively communicate.
- Wrote User Stories based on the requirements gathered from all the stakeholders.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
BUSINESS ANALYST
XIOTEN
02.2018 - 07.2021
- Wrote User Stories based on the requirements gathered from all the stakeholders.
- Sizing techniques as needed based on the length of the backlog and priorities.
- Analyze clients business requirements and processes through document analysis, interviews, workshops and workflow analysis.
- Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using JIRA.
- Execute manual and automated test cases, analyze results, report and track defects, verify fixes and perform follow-up work to resolve issues as part of quality assurance team.
- Created Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows.
- Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
- Software development using AWS and Azure DevOps.
PROJECT ASSISTANT
FISK ELECTRIC
05.2014 - 07.2017
- Maintain, organize review and distribute contract documents
- Maintain daily reports and daily project expenditures
- Prepare expense reports for approval and processing
- Created, maintained vendor files
- Assist project accountant and process Subcontractor pay requisitions
- Employee time entry and payroll submissions to payroll service
- Assisted Project Executive in verifying accounts receivables and payables
- Assist professional staff members in performing assigned technical tasks under immediate supervision
- Worked on the Panorama Tower job site
- Organized subcontractors to provide customer service while staying within budget limitations
- Worked with Project Manager and Construction Manager to ensure completion of projects
- Processed accounts payable/incoming and outgoing mail
- Prepared work orders and expense reports as needed.
Education
Bachelor of Science - Information Technology Project Management
Broward College
Fort Lauderdale, FL05.2021
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL05.2018
Skills
- Applied Scrum for Agile Project Management
- Agile Methodology
- SAP FICA, FICO
- Salesforce
- JIRA
- Quality Assurance Testing (QMetry, Selenium framework)
- Solid understanding of the software development life cycle (SDLC)
- Visio
- MS Excel, MS Word, MS PowerPoint, MS Project & SharePoint
- Problem solving and ability to work under pressure
- Communication and interpersonal skills
- Requirement Gathering and Analysis
- Recommendations for Action
Certification
- Salesforce Certified Administrator License - May 2022
Timeline
BUSINESS ANALYST
FLORIDA POWER & LIGHT
07.2021 - Current
BUSINESS ANALYST
XIOTEN
02.2018 - 07.2021
PROJECT ASSISTANT
FISK ELECTRIC
05.2014 - 07.2017
Bachelor of Science - Information Technology Project Management
Broward College
Associate of Arts - Business Administration And Management
Broward College
Similar Profiles
Frederick LilienthalFrederick Lilienthal
Nuclear Access/FFD Coordinator at Florida Power & Light co./NextEra Energy Nuclear Fleet PSL Nuclear Power PlantNuclear Access/FFD Coordinator at Florida Power & Light co./NextEra Energy Nuclear Fleet PSL Nuclear Power Plant
Robert Frank ShortesRobert Frank Shortes
ALARA Engineer at Florida Power & Light CompanyALARA Engineer at Florida Power & Light Company
Ryan RomanoRyan Romano
Sr Business Analyst at Florida Power & Light CompanySr Business Analyst at Florida Power & Light Company
Tyrone ThomasTyrone Thomas
Electrical Power Internship at Florida Power & Light CompanyElectrical Power Internship at Florida Power & Light Company
Justin CopelandJustin Copeland
Interventional Radiologic Technologist at AscensionInterventional Radiologic Technologist at Ascension