Jovana Cervantes
Beaverton,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
10.2023 - Current
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Administrator Support Lead
PRO Unlimited, Inc.
01.2023 - 08.2023
- Identified issues, analyzed information and provided solutions to problems.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Ensured timely completion of projects by monitoring progress and following up with team members when necessary.
Security Operator
Security Industry Specialists, Inc.
02.2021 - 01.2023
- Maintained a safe environment for employees, customers, and visitors with vigilant monitoring of surveillance cameras.
- Collaborated with local law enforcement agencies to address ongoing security concerns or incidents.
- Prevented unauthorized access to facilities by verifying identification and enforcing strict access control measures.
Education
Bachelor of Arts - Architecture
Portland State University
Portland, OR06.2020
Skills
- Decision-making
- Attention to detail
- Organizational skills
- Problem-solving abilities
- Computer Skills
- Bilingual- Spanish and English
Timeline
Guest Advocate
Target
10.2023 - Current
Administrator Support Lead
PRO Unlimited, Inc.
01.2023 - 08.2023
Security Operator
Security Industry Specialists, Inc.
02.2021 - 01.2023
Bachelor of Arts - Architecture
Portland State University