Jovana Cervantes
Beaverton
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to build positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Ability Training Services
Hillsboro, OR
05.2024 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Monitored client progress, documenting observations and adapting strategies as needed for effective outcomes.
- Led workshops focusing on skill-building techniques, improving client participation in goal-oriented activities.
- Advocated for client needs within the organization, ensuring access to resources and appropriate services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Guest Advocate
Target
Beaverton, OR
10.2023 - 05.2024
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Administrator Support Lead
Magnit
Beaverton, OR
01.2023 - 08.2023
- Identified issues, analyzed information and provided solutions to problems.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Ensured timely completion of projects by monitoring progress and following up with team members when necessary.
Security Control Room Operator
Security Industry Specialists, Inc.
Beaverton, OR
02.2021 - 01.2023
- Maintained a safe environment for employees, customers, and visitors with vigilant monitoring of surveillance cameras.
- Collaborated with local law enforcement agencies to address ongoing security concerns or incidents.
- Prevented unauthorized access to facilities by verifying identification and enforcing strict access control measures.
Education
Bachelor of Arts - Architecture
Portland State University
Portland, OR06.2020
Skills
- Problem-solving abilities
- First aid and safety
- Behavior redirection
- Compassionate caregiving
- Client documentation
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Ability Training Services
05.2024 - Current
Guest Advocate
Target
10.2023 - 05.2024
Administrator Support Lead
Magnit
01.2023 - 08.2023
Security Control Room Operator
Security Industry Specialists, Inc.
02.2021 - 01.2023
Bachelor of Arts - Architecture
Portland State University