Jovana Flores
San Antonio
Summary
Professional coordinator with strong organizational and communication skills, ready to excel in managing center operations. Proven ability to foster team collaboration and adapt to changing needs, ensuring seamless workflows and optimal results. Skilled in schedule management, resource allocation, and conflict resolution with focus on efficiency and reliability
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assessment Center Coordinator
Hallmark University
San Antonio, TX
03.2023 - 12.2025
- Monitored test sessions to prevent cheating or unauthorized communication, addressing and documenting any irregularities or concerns.
- Communicated test rules and instructions clearly to students, providing guidance on procedures and ensuring adherence to university and exam policies.
- Managed time efficiently during exams, offering periodic reminders and facilitating smooth transitions for test completion and submission.
- Supported students with approved accommodations, such as extended time or assistive technology, while maintaining compliance with accessibility standards.
- Maintained confidentiality and security of exam materials, collecting and returning all documents to appropriate faculty or offices post-exam.
- Documented session details and reported incidents or technical issues to ensure accountability and process improvement.
- Operated and troubleshot technology for computer-based or remote exams, ensuring proper functionality of equipment and software.
- Implemented strategic initiatives to improve student engagement and retention rates.
- Coordinated daily operations to enhance workflow efficiency across multiple departments.
- Facilitated communication between faculty, staff, and students to support academic success.
- Developed and maintained operational procedures to ensure compliance with institutional policies.
- Streamlined scheduling processes, optimizing resource use and reducing conflicts.
- Entered data, generated reports, and produced tracking documents.
- Streamlined communication between staff members by establishing clear channels of communication for planning purposes.
- Provided support to staff members through training and guidance on center policies, procedures, and best practices.
PearsonVue Test Proctor / Administrative Assistant
Propel Career Academy
San Antonio, TX
12.2022 - 02.2024
- Administered and monitored exams in a secure and controlled environment, maintaining strict adherence to testing protocols and procedures.
- Assisted candidates with navigating the testing process, including explaining procedures and troubleshooting minor technical issues.
- Managed testing schedules, checked candidates in and out, and ensured proper documentation of exam sessions.
- Recorded and reported incidents or irregularities during testing, providing detailed reports to maintain accountability.
- Maintained the confidentiality and security of testing materials and ensured their proper handling and storage.
- Operated and maintained testing equipment, including computers, software, and monitoring tools, to provide a seamless testing experience.
- Provided excellent customer service to students, staff, and external partners by handling inquiries, resolving concerns, and facilitating communication.
- Maintained accurate records of student enrollment, attendance, and progress, ensuring compliance with institutional and accreditation standards.
- Coordinated student orientations and assisted with onboarding processes for new students and staff.
- Managed correspondence, including emails, phone calls, and mail, ensuring timely and professional responses.
- Developed and maintained filing systems to ensure accurate record-keeping and easy access to documents.
- Implemented process improvements for administrative tasks, enhancing workflow efficiency and team productivity.
- Trained new staff on office procedures, fostering a collaborative environment and knowledge sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
SPED Instructional Assistant
IDEA Public Schools
San Antonio, TX
07.2022 - 12.2022
- Worked closely with general education teachers in order to coordinate the support they are providing to students requiring intervention.
- Implemented state learning standards and IDEA curricula and assessments to meet ambitious academic expectations Implement formal and informal assessments to track each individual student’s progress and learning needs, adjust lesson plans accordingly.
- Effective facilitation and personal use of technology as a communication and educational tool to improve student achievement and manage work related tasks.
- Implement a clear and consistent behavior management system that aligns to campus- wide initiatives while developing students’ character and sense of community in the classroom.
- Helped shaped and developed a school wide culture that fosters a productive and enthusiastic learning environment for each student.
- Hosted necessary small group sessions to meet all students’ needs.
- Participated in weekly manager check-ins, grade-level meetings, before and after-school duties, and school wide meetings and functions.
- Engaged in summer and year-long district, school and personal learning and development
English Teacher (ESL)
ChungDahm Learning Institute
Seoul, South Korea
02.2021 - 03.2022
- Provided individualized instruction to students by promoting interactive learning through the integration of technology tools such as TVs and tablets.
- Assessed and recorded students' progress, delivering grades and detailed feedback to students and parents to support ongoing learning and improvement.
- Taught elementary students the English language using phonics-based lessons, engaging storytelling, and writing-intensive activities tailored to their proficiency levels.
- Planned and executed a variety of educational in-class and outdoor activities, including excursions to parks and seasonal seminars featuring project-based learning.
- Attended professional development seminars hosted by Korean staff, incorporating best practices and innovative strategies into classroom instruction.
- Created and implemented daily lesson plans designed to enhance student engagement and foster a positive, productive learning environment.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated interactive classroom discussions to enhance student participation and critical thinking.
Proctor
Davaco Inc.
San Antonio, TX
08.2020 - 02.2021
- Set up and prepared test sites to ensure a smooth and efficient testing process.
- Checked in individuals with scheduled appointments and assisted walk-ins, ensuring an organized flow of participants.
- Provided clear instructions, in English or Spanish, on self-administration of tests for adults and young children.
- Complied with designated safety policies and procedures, including proper use of personal protective equipment (PPE) to prevent exposure to potentially infectious agents.
- Maintained strict adherence to HIPAA standards to protect patient confidentiality and privacy.
- Followed quality assurance procedures to ensure accuracy and compliance throughout the testing process.
Afterschool Teacher
KinderCare
02.2019 - 01.2020
- Ability to communicate and work with students, parents, community, co-workers and administration.
- Works with individual students or small groups of students to reinforce learning of material or skills initially introduced by the teacher.
- Reads to students, listens to students read, and participates in other forms of oral communication with students.
- Communicated directly with parents about the student's progress while establishing effective relationships with both parents and children.
- Maintained classroom records, cleanliness, and orderliness.
- Planned and conducted variety of activities namely play, dance, singing, games, arts and crafts.
- Designed and implemented curriculum that promotes social, physical and intellectual growth of children.
- Played with the children and always ensured their safety.
- Maintains the same high level of ethical behavior and confidentiality of information about students.
Hostess
Yardhouse
03.2018 - 09.2019
- Greeted and acknowledge guests and seat patrons by escorting them to assigned table or communicated delays and offer additional services such as directing them to the bar to keep them occupied while waiting.
- Scheduled dining room reservations, arranged parties, and special events within a timely manner.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
- Inspected facilities for cleanliness, proper supply levels, and required staffing.
- Accepted and organized reservations and prioritize reservations to accommodate customers.
- Addressed guest requests or complaints and escalated major complaints to manager.
- Managed reservation systems to maximize table turnover and guest satisfaction.
Sales and Service Associate
Old Navy South Park Mall
06.2012 - 09.2015
- Delivered exceptional customer service by addressing shoppers' needs with professionalism and attentiveness.
- Efficiently handled both sales floor responsibilities and register operations.
- Provided product knowledge and informed customers about promotions to drive sales.
- Trained new employees on register operations, cash handling, phone etiquette, and store equipment usage.
- Effectively multitasked in a fast-paced retail environment, ensuring timely completion of assigned duties.
Education
Bachelor's - Interdisciplinary
Texas A&M University
San Antonio, TX05-2020
Associate of Applied Science - Education
Palo Alto College
San Antonio, TX01-2014
Associates Degree - Liberal Arts
San Antonio College
San Antonio, TX01-2014
Skills
- Accurate ten-key operation
- Effective classroom management
- Reporting proficiency
- Effective problem resolution
- Critical analysis abilities
- Strong verbal communication
- Effective organizational skills
- Detail-oriented approach
- Currency processing
- Proficient in Microsoft Office
Certification
- TEFL Present Completed a 120-hour TEFL course which trains and successfully prepares students for the demands of an EFL classroom. In addition to Classroom Management and Teaching Skills, the course covers areas such as Testing, Lesson Planning, Placements, Media & Technology as well as intensive modules on Grammar and Other Language components.
- Driver's License
- PearsonVue Test Administrator October 2023 to December 2025 Renew it yearly due to work.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assessment Center Coordinator
Hallmark University
03.2023 - 12.2025
PearsonVue Test Proctor / Administrative Assistant
Propel Career Academy
12.2022 - 02.2024
SPED Instructional Assistant
IDEA Public Schools
07.2022 - 12.2022
English Teacher (ESL)
ChungDahm Learning Institute
02.2021 - 03.2022
Proctor
Davaco Inc.
08.2020 - 02.2021
Afterschool Teacher
KinderCare
02.2019 - 01.2020
Hostess
Yardhouse
03.2018 - 09.2019
Sales and Service Associate
Old Navy South Park Mall
06.2012 - 09.2015
Associate of Applied Science - Education
Palo Alto College
Associates Degree - Liberal Arts
San Antonio College
Bachelor's - Interdisciplinary
Texas A&M University