Jovana Maldonado
Utica,USA
Summary
I am an efficient Lead Certified Pharmacy Technician (Excpt) recognized for high productivity levels and ability to complete tasks swiftly and accurately. I possess specialized skills in medication dispensing, pharmaceutical calculations, and inventory management. I excel in communication, problem-solving, and teamwork, ensuring seamless pharmacy operations and positive patient outcomes. I ensure I lead my team and support those around me to provide the best care for the patients.
Overview
4
4
years of professional experience
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
Clinton, NY
07.2024 - Current
- Assisted pharmacists in preparing medications and maintaining inventory levels.
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Trained new staff on pharmacy procedures and safety protocols consistently.
- Provided customer service by answering questions and resolving issues promptly while maintaining professionalism at all times.
Pharmacy Technician
WALGREENS
Utica, USA
07.2023 - 12.2023
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Organized workflow to ensure timely completion of tasks, contributing to streamlined pharmacy operations.
- Complied with state regulations to maintain safe, clean pharmacy.
Customer Service Associate
WALGREENS
Utica, USA
06.2022 - 07.2023
- Communicated effectively with customers through phone, email, and in-person interactions to address inquiries and resolve issues.
- Maintained professionalism while managing difficult customer interactions, ensuring a positive customer experience even under pressure.
- Guided customers in product selection, processed orders, and handled payments to facilitate smooth transactions.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Calculated sale prices accurately using POS system and totaled purchases with POS system or cash register.
Education
Thomas R Proctor High School
Utica, NYSkills
- Medication Preparation
- Interpersonal communication
- Labeling Compliance
- Workflow organization
- Inventory management
- Customer Needs Assessments
- Team collaboration
References
• Besty churchfield - CVS pharmacist
Contact information : (315)570-0899
• Jaime Luiso - Lead pharmacy Technician at CVS pharmacy
Contact information: (561)251-8895
• Alaina Mazza - Walgreens pharmacist
Contact information: (315)269-7979
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2024 - Current
Pharmacy Technician
WALGREENS
07.2023 - 12.2023
Customer Service Associate
WALGREENS
06.2022 - 07.2023
Thomas R Proctor High School