JOVANA W.
AWS Solutions Architect
Springfield,MA
Summary
Accomplished professional with a Master's degree in cybersecurity. Strengths include knowledge of Python and BASH scripting, as well as understanding the data security and compliance laws, and networking security skills. Possess excellent written and verbal communication skills. Competent in working independently and in a team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Support Technician
Reality Interactive
02.2020 - Current
- Assisting and providing technical support to field issues generated by company clients via web, phone, email, and on site
- Act as main resource for all customer product questions, technical issues, or complaints by responding to customer calls and emails
- Analyze, monitor and pro-actively keep hardware & software fully operational using Experience in MDM, DSP, CloudTrax, SiteRemote, ScreenConnect, N-Central, Putty, Meraki or Pidgin
Service Desk Agent
BaytechIT
01.2001 - 01.2020
- Logs and tracks calls using Help Desk reporting system to maintain historical records and related problem documentation
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
- Support client approved software
- Have a strong knowledge of current or existing Operating systems and Applications
Patient Service Representative
Baystate Health
- 12/18, 07/19
- Authenticated all billing information into the centricity database for 10-14 patients daily
- Obtained prior authorizations online for 5-10 patients weekly ensuring important security measure were practiced when entering personal information when on the Window Operating System
- Worked as a liaison between the call center to ensure appropriate policies are being followed for patient care and scheduling appointment
- Adhere to the patient confidentiality, and integrity when verifying proof of insurance, medical release of information, and co-payments
Hospice Aide
Baystate Hospice
07.2017
- 12/18
- Manage the operations of daily tasks to improve 7-10 patient well-being
- Familiarizing a route for time management to drive 10-35 miles to patients homes
- Knowledge in patient care plan before visits, document the information accurate and keep all recording confidential on portable tablet security systems
- Supported grieving families by navigation to different websites who offering grievance counseling in the area
Behavior Health Technician
Cooley Dickinson Hospital
02.2014 - 07.2017
- Provided recommendation and suggestion to doctors and nursing team for threat management with patient by following the polices and produces for the business continuity
- Implemented compliance with treatment plans by performing variety of patient care activities
- Manage projects with a team in providing well driven safe, and supportive environment for patients
- Work as a team to improve the incident response times, reduce the indecent response by 50%
- Worked with a diverse patient population able to cultivated relationships, using effective communities skill to discuss ways to help improve overall health while alleviating vulnerability for the patient
Education
Master of Science - Cyber Security
BayPath University
10.2022
Bachelor of Science - Cybersecurity: Digital Forensics
American Women’s College At Bay Path University
09.2019
Certification - Information Technology
Tech Foundry
Springfield, MA01.2020
Skills
- Network Performance
- Software Solutions
- SQL Server Reporting Services
- Best Practices and Methodologies
- Coaching and Training
Certification
AWS Certified Cloud Practitioner
Timeline
Operations Support Technician
Reality Interactive
02.2020 - Current
Hospice Aide
Baystate Hospice
07.2017
Behavior Health Technician
Cooley Dickinson Hospital
02.2014 - 07.2017
Service Desk Agent
BaytechIT
01.2001 - 01.2020
Patient Service Representative
Baystate Health
Master of Science - Cyber Security
BayPath University
Bachelor of Science - Cybersecurity: Digital Forensics
American Women’s College At Bay Path University
Certification - Information Technology
Tech Foundry