Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Jovana Zdralic

Clearwater,FL

Summary

Experienced professional with a strong background in FX and Derivatives field. Proficient in trading lifecycle: confirmations, settlement and reconciliations. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with trends to contribute to organizational success.

Overview

18
18
years of professional experience

Work History

Universal Banker II

Truist Bank
Saint Petersburg, Florida
03.2024 - Current
  • Completed highly accurate, high-volume money counts (manual and TCR).
  • Assisted customers with setting up or closing accounts, completing credit card applications, and signing up for new services.
  • Adhered to established security procedures, and reported potential fraud or safety violations to management for immediate recourse.
  • Opened checking, savings, MMA, and CDs; ordered checks, debit, and credit cards.
  • Executed wire transfers, stop payments, and transfers.
  • Oversee cash flow operations (cash balances and investment opportunities).
  • Cashed checks, accepted deposits, and withdrawals are in accordance with the bank's policies and procedures.
  • Trained and mentored junior banking staff.
  • Identified customer financial needs.
  • Balancing the teller drawer, TCR, and vault.
  • Educated clients on banking products.
  • Investigated clients inquires
  • Counted, verified, and handled armored car transactions (Brinks shipments).
  • Branch operations Champion (complied with regulatory guidelines and requirements).

Customer Service Representative

Correction Products LLC
Clearwater, FL
09.2022 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Accounting Specialist

Correction Products LLC
Clearwater, FL
09.2022 - 03.2024
  • Performed various accounts receivable functions.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments, and other irregularities.
  • Investigated billing discrepancies.
  • Generated, mailed, and monitored invoices.
  • Yep, the accounts receivable tracking database is current with relevant client information.
  • Evaluated open accounts to look for past due balances and pursue collection strategies.
  • Processed new customer forms and set up new accounts in the system.

FX, MM and Derivatives Specialist

Society General Bank AD Belgrade
Belgrade, Serbia
12.2017 - 12.2018
  • Processed and validated FX, MM, and derivatives trades, ensuring accurate confirmations and settlements.
  • Managed the end-to-end trade lifecycle for FX, MM, and derivatives (swaps, options, and forwards), ensuring accurate booking, confirmations, and settlements.
  • Liaise with the Front Office, risk, compliance, and counterparts to ensure smooth trade execution and regulatory adherence.
  • Reduced settlement failures by closely monitoring transactions and addressing discrepancies promptly.
  • Daily and monthly reconciliation of multiple banking accounts.
  • Reporting to the Management Board and the National Bank of Serbia.
  • Collaborated with the IT team to improve operational infrastructure and reporting.
  • Cooperation with internal and external audits.
  • Establish and maintain relationships with other banks.
  • Assisted in maintaining up-to-date procedures and manuals for all aspects of our department.
  • Prepared internal and regulatory financial reports, balance sheets, and statements.
  • Payments investigation.

FX, MM and Derivatives Specialist

Addiko Bank
Belgrade, Serbia
04.2007 - 05.2014
  • Processed and validated FX, MM, and derivatives trades, ensuring accurate confirmations and settlements.
  • Managed the end-to-end trade lifecycle for FX, MM, and derivatives (swaps, options, and forwards), ensuring accurate booking, confirmations, and settlements.
  • Liaise with the Front Office, risk, compliance, and counterparts to ensure smooth trade execution and regulatory adherence.
  • Reduced settlement failures by closely monitoring transactions and addressing discrepancies promptly.
  • Daily and monthly reconciliation of multiple banking accounts.
  • Reporting to the Management Board and the National Bank of Serbia.
  • Collaborated with the IT team to improve operational infrastructure and reporting.
  • Cooperation with internal and external audits.
  • Establish and maintain relationships with other banks.
  • Assisted in maintaining up-to-date procedures and manuals for all aspects of our department.
  • Prepared internal and regulatory financial reports, balance sheets, and statements.
  • Payments investigation.

Education

GED -

Philological High School
Belgrade, Serbia
05-2002

Skills

  • Swift transactions expertise
  • Bank reconciliation
  • Transaction processing
  • Wire transfers
  • Financial risk management
  • Time management
  • Confirmations & Settlement
  • Investigations
  • Process optimization

Accomplishments

  • Best Individual in Operations Department (2nd Quarter 2018)

Affiliations

  • Reading
  • Crocheting
  • Baking
  • Traveling

Timeline

Universal Banker II

Truist Bank
03.2024 - Current

Customer Service Representative

Correction Products LLC
09.2022 - 03.2024

Accounting Specialist

Correction Products LLC
09.2022 - 03.2024

FX, MM and Derivatives Specialist

Society General Bank AD Belgrade
12.2017 - 12.2018

FX, MM and Derivatives Specialist

Addiko Bank
04.2007 - 05.2014

GED -

Philological High School

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Jovana Zdralic