Jovandia Elder
Houston,Texas
Summary
To obtain a position with a professional organization or business that will provide career development and growth, appreciate new energy and ideas, and allow me to utilize my skills in a professional environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Credit consultant representative
Beyond finance
08.2018 - 11.2023
- To provide an effective and fair debt management services that are customized to the client’s individual circumstances
- Maintain office duties such as managing files, proofreading, typing documents and keeping my space clean
- Scheduling appointments, sending and receiving correspondence; as well as provide assistance to creditors that used our services
- Address client’s and creditor’s concerns in accordance with company policies
- Follow security, safety policies and procedures in order to maintain a safe working environment; protects company assets and most importantly, the employees.
Customer Service Manager
Ace Cash Express
10.2010 - 02.2017
- Utilize knowledge of available products to expand customer relationships and increase customer base
- Follow company procedures, guidelines and standards in building customer base and maintaining a high rate of customer retention
- Process all financial transactions accurately and in a timely manner
- Maintain a minimum amount of cash in the drawer to ensure compliance with security/safety measures
- Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective managers
- Work independently and part of a team
- Provide quality Customer Service to all customers
- Respond well in stressful, dynamic environment
- Cash checks using established risk analysis (as defined in current training manuals and/or policies and procedures materials) avoiding return items as much as possible
- Follow appropriate cash handling and inventory procedures
- Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services
- Maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures to ensure validation of center assets
- Perform opening and closing procedures, including but not limited to: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe
- Maintain schedule flexibility to work other centers and shifts as needed.
Customer Service Associate
Lowes home improvement
02.2005 - 09.2009
- Greeted each customer with a warm and friendly smile and thank you
- Addressed any concerns and questions
- Handled incoming calls pertaining to products and services
- Responded to customer calls and correspondence in a timely and professional manner
- Promptly greeted customers, identifying and clarifying their needs
- Acted as a point of cash, credit, exchange and return transactions
- Communicated to potential customers portraying to products and services.
Education
High school Diploma -
ALIEF Hastings High school
Houston, TX05.2005
Skills
- Technical Support
- Customer Service
- PC
- Problem Solving
- Telephone Customer Service
- Promotions and Sales
- Flexibility
- Cash Management
- Credit analysis
- Cash Flow analysis
- Financial statement analysis
- Financial Planning
- Debt management
- Credit Repair Strategies
- Risk Assessment
References
- Emeka Ohia, H.R. Manager, 281-995-7190, Emekaohia@gmail.com
- Jessica Bush, Area Manager Ace Cash Express, 713-634-9896, Jessica.bush@ymail.com
- Shannon Mathews, Store Manager Lowes Home Improvement, 832-258-9635, Southwestshanno@gmail.com
Hobbies and Interests
To obtain a full time job, and establish a long term career
Timeline
Credit consultant representative
Beyond finance
08.2018 - 11.2023
Customer Service Manager
Ace Cash Express
10.2010 - 02.2017
Customer Service Associate
Lowes home improvement
02.2005 - 09.2009
High school Diploma -
ALIEF Hastings High school