Jovani Cruz Chavez
Sacramento,CA
Summary
A mentor who has acquired unique experiences through challenges that came from being part of an underrepresented community, ready to help others overcome them.
Overview
9
9
years of professional experience
Work History
Assistant Manager Meat Cutter
La Esperanza Supermarket
01.2016 - Current
- Build professional Relationships with customers of trust through open and interactive communication
- Contributed to ensuring delivery of company standards
- Attained store sales targets by maximizing profits, minimizing costs
- Patience problem solving, and positive attitude to encourage others
- Manage customer service calls from time to time
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Dream Leader Internship
Sacramento State Dreamer Resource Center
01.2020 - 01.2022
- Mentor students throughout their college experience
- Check in with students twice a week and report their progress in class
- Empower undocumented students and mixed status families with guidance and assistance
- Know and offer programs and student support services for students
- Create a nurturing environment for students to thrive academically, personally and professionally
- Help students overcome unique challenges they may encounter in their academics
- Identified team weak points and implemented corrective actions to resolve concerns.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Employment Specialist Job Coach
Inalliance
01.2020 - 01.2021
- Connect individuals to work incentives and provide support during meetings if needed
- Instructs and supports in job seeking application procedures
- Build and maintain relationships with employers through in-person meetings
- Assists in preparing job search information for clients
- Provide on-going support to working individuals that are based on the client preferences
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations.
Tutor/Peer Mentor
Total Education Solutions Inc.
01.2018 - 01.2020
- Tutor one-on-one services in English- language arts and mathematics
- Implement student learning plans to support students’ academic need
- Monitor and report student progress
- Homework assistance to at-risk students not meeting grade level performance
- Empower students to reach their full potential
- Working with teens and kids of underrepresented backgrounds (foster children and Native Americans)
- Create educational plan for students to improve in their academics
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Education
Bachelor of Arts - Economics
California State University, Sacramento
Sacramento, CASkills
- Customer service
- Team leadership
- Problem-solving
- Conflict resolution
- Patience and empathy
- Verbal and written communication
- Effective leadership
- Teamwork and collaboration
- Role modeling
- Positive reinforcement
- Goal setting
- Bilingual English and Spanish
Timeline
Dream Leader Internship
Sacramento State Dreamer Resource Center
01.2020 - 01.2022
Employment Specialist Job Coach
Inalliance
01.2020 - 01.2021
Tutor/Peer Mentor
Total Education Solutions Inc.
01.2018 - 01.2020
Assistant Manager Meat Cutter
La Esperanza Supermarket
01.2016 - Current
Bachelor of Arts - Economics
California State University, Sacramento
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