Jovanka Zacahula
Orange,CA
Summary
Dedicated Front Office Medical Assistant with strong capabilities in patient care and administrative tasks. Proficient in handling appointment scheduling and insurance verification in busy environments. Committed to elevating patient experiences through attentive service and effective communication.
Overview
4
4
years of professional experience
Work History
Front Office Medical Assistant
St Joseph Pavilion
Orange, CA
04.2023 - Current
- Scheduling patient appointments
- BLS-certified.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Surgery billing
- Answered a multi-line phone system, routed calls appropriately, and took messages as needed.
- Verified insurance coverage and obtained authorizations for services.
- Checked in patients, updated demographic information, and collected co-pays and fees as required.
Lead Patient Access Specialist
St Joseph Hospital Emergency Department
Orange, CA
06.2021 - 04.2023
- I interviewed patients upon entrance to the hospital, gathered appropriate information, and entered data into the electronic system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Stand by stemi call
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Received and stored patients' valuables and other belongings, as requested.
- Collaborated with the clinical team for the patient's next unit admission
- Interviewed patients to determine if they are eligible for the Medical Emergency Plan.
- Educated patients on financial advice for hospital bills.
- Provided new hire training.
- Maintained operating schedules to provide effective coverage for key areas, and achieve objectives.
- Created new patient accounts in the EMR system as needed.
Education
Medical Assistant Certificate - Medical Assisting
Santa Ana College
Santa Ana, CA06.2022
Associate of Science -
Santa Ana College
Santa Ana, CA06.2022
High School Diploma -
Orange High School
Orange, CA06.2020
Skills
- Registration and Admissions
- Insurance Verifications
- Patient Care
- Vital Signs
- BLS Certified
- Microsoft Office
- Medical Terminology
- Patient Scheduling
- Medical Billing
- Patient Relations
- Knowledge of government insurance plans
- Documenting and Recording Information
- Examination Preparation
- Supply Management
- Coordinated employee schedules according to shift changes and availability
Languages
Spanish
Native/ Bilingual
Timeline
Front Office Medical Assistant
St Joseph Pavilion
04.2023 - Current
Lead Patient Access Specialist
St Joseph Hospital Emergency Department
06.2021 - 04.2023
Medical Assistant Certificate - Medical Assisting
Santa Ana College
Associate of Science -
Santa Ana College
High School Diploma -
Orange High School
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