Victoria Smith
Coldspring,TX
Summary
Very driven, alert Front Office Medical Assistant with experience assisting medical staff with exams. Exceptionally skilled in maintaining and cleaning exam rooms and all medical equipment. Practiced in taking and recording vital signs, including heart rate, and blood pressure. Strengths include patient registration, appointment scheduling, and maintaining medical records, backed by strong interpersonal skills for positive patient interactions.
Overview
3
3
years of professional experience
Work History
Front Office Medical Assistant
Livingston/Cleveland Pediatric clinic
Livingston, TX
08.2023 - Current
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Verified insurance coverage and obtained authorizations for services.
- Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
- Collected co-pays and payments from patients.
- Prepared patient charts with demographic data prior to each visit.
- Assisted in training new front office staff members.
- Scanned documents into electronic health record system.
- Ordered supplies for front office area when needed.
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Answered phones politely and directed callers to appropriate personnel.
- Prepared medical charts, scanned documents and organized patient information.
- Registered new patients and created files with detailed personal and medical information.
- Responded to patient and visitor concerns and questions.
- Kept supplies ready by inventorying stock and placing orders.
- Scheduled appointments for patients via phone and in person.
Front Desk Receptionist
Texas Advanced Imagin
Conroe, TX
11.2021 - 03.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Associate of Science - Medical Assisting
Remington College
Houston, TX06-2021
Skills
- Patient confidentiality
- Appointment management
- Document Management
- Front Desk Operations
- Patient Registration
- Paperwork management
- Insurance Verification
- Patient Scheduling
- Scheduling appointments
Timeline
Front Office Medical Assistant
Livingston/Cleveland Pediatric clinic
08.2023 - Current
Front Desk Receptionist
Texas Advanced Imagin
11.2021 - 03.2023
Associate of Science - Medical Assisting
Remington College
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