Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jovanka Cruz

ORLANDO

Summary

I bring strong communication skills, a calm and patient approach, and a genuine commitment to helping customers feel supported and understood. I'm reliable, quick to learn new systems, and comfortable
handling a wide range of inquiries with professionalism. Along with my customer service experience, I am currently in college pursuing a degree in Radiography. Balancing school and work has strengthened my time-management skills, attention to detail, and ability to stay organized in fast-paced environments. I'm confident these qualities would allow me to contribute effectively in a remote role. I would welcome the opportunity to bring my work ethic, adaptability, and customer-focused mindset to your team. Thank you for your time and consideration.

Overview

5
5
years of professional experience

Work History

Cashier

Publix
4000 North Goldenrod Rd, Winter Park FL 32792
12.2024 - Current
  • Provided friendly and efficient checkout service
  • Supported customer service desk operations
  • Assisted with front-end tasks including bagging and organizing lanes
  • Handled cash, card transactions, and POS systems accurately
  • Helped resolve customer concerns and maintain store standards

Data Entry Clerk

Seguros Insurance
2607 Simpson Rd Kissimmee Fl 34744
06.2023 - Current
  • Processed high volumes of data entries with accuracy and attention to detail.
  • Maintained database integrity by performing regular quality checks and updates.
  • Implemented streamlined data entry procedures to enhance workflow efficiency.
  • Followed established procedures to enter and process data correctly.

Cashier

Panera Bread
2516 Aloma Ave, Winter Park, FL 32792
01.2021 - 01.2023
  • Prepared food items according to company standards
  • Provided fast, friendly service in both front counter and drive-thru
  • Managed multiple tasks in a high-volume environment
  • Ensured accuracy in orders and maintained cleanliness standards
  • Supported team members across front and back of house

Education

High School Graduate -

Winter Park High School

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Valencia College

Skills

  • Customer Service
  • Effective Communication
  • Problem Solving
  • Teamwork
  • Conflict Resolution
  • Multitasking
  • POS Operation
  • Time Management
  • Adaptability
  • Professionalism
  • Time management skills

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Cashier

Publix
12.2024 - Current

Data Entry Clerk

Seguros Insurance
06.2023 - Current

Cashier

Panera Bread
01.2021 - 01.2023

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Valencia College

High School Graduate -

Winter Park High School