Jovanka Torres
Napa,CA
Overview
9
9
years of professional experience
Work History
Night Auditor
Meadowood Napa Valley
Saint Helena, CA
02.2019 - 08.2020
- Acount management/ book keeping
- Data entry
- Forbs standard guest service
- Record keeping and filing
- Handled phone calls on a multi-line phone system
- Night audit
- Processing invoices
- Creating check batches
- Excellent communication skills both verbal and written
- Proficient with Microsoft office
- Proficient in using Excel
Wine pourer/Front Desk Clerk/ Night Auditor
Senza Hotel
02.2015 - 02.2019
- Guests services, greet guests, check-ins, check-outs, special requests, and concierge services
- Night audit procedures.
- Experience with pouring wine, booking reservations at wineries and restaurants.
- Audit experience, balance the daily report, check the system for errors, balance hotel journal, close the credit card batch, and daily emails to management.
Front Desk Clerk/ Night Auditor
Napa Winery Inn
02.2015 - 02.2019
- Computer skills: Microsoft Office
- Guests services, greet guests, check-ins, check-outs, and special requests
- Communication skills, replied to real time feedback on Expedia, and guest's emails.
- Reservation specialist, create reservations, handle special requests, quote and book hotel packages.
- Experience with pouring wine, book reservations at wineries and restaurants.
- Audit experience, balance the daily report, check the system for errors, balance hotel journal, close the credit card batch, submit star report, and daily email to management
Deli Clerk
Safeway
07.2011 - 02.2015
- Opened and closed deli, placed food orders, made food, inventory, and cash register.
- Sanitized station and kept up with food safety temp log.
Timeline
Night Auditor
Meadowood Napa Valley
02.2019 - 08.2020
Front Desk Clerk/ Night Auditor
Napa Winery Inn
02.2015 - 02.2019
Wine pourer/Front Desk Clerk/ Night Auditor
Senza Hotel
02.2015 - 02.2019
Deli Clerk
Safeway
07.2011 - 02.2015