Jovanna Gomez
Lake Elsinore,CA
Summary
Bilingual medical assistant with strong patient scheduling and clinical documentation skills. Committed to ensuring HIPAA compliance and delivering exceptional customer service in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Medical Assistant
IEHP
Corona, CA
12.2024 - Current
- Conducted patient intake and documented medical histories accurately.
- Assisted healthcare providers with examinations and procedures efficiently.
- Managed appointment scheduling and coordinated patient follow-ups effectively.
- Administered medications and vaccinations under supervision of licensed personnel.
- Managed patient scheduling and coordinated appointments to optimize office efficiency.
- Provided front desk support, greeting patients and addressing inquiries professionally.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Administrative Assistant
Southern California Telephone
Temecula, CA
09.2021 - 08.2024
- Managed scheduling and coordination of meetings for executive team.
- Developed and maintained filing systems to ensure document organization.
- Assisted in preparation of reports, presentations, and correspondence.
- Streamlined communication between departments to enhance collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
LuLaRoe
Corona, CA
09.2016 - 04.2020
- Implemented office procedures that improved operational efficiency by 20%.
- Trained new staff on administrative processes and software tools.
- Conducted research to support project initiatives and decision-making efforts.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma - Early Childhood Education
Riverside City College
Riverside, CA06.1999
High School Diploma -
Perris Lake High
Perris06.1997
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Data entry
- Patient assessments
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Medical records management
- First aid
- Fluent in English & Spanish
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Community Cleanup
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Medical Assistant
IEHP
12.2024 - Current
Administrative Assistant
Southern California Telephone
09.2021 - 08.2024
Administrative Assistant
LuLaRoe
09.2016 - 04.2020
High School Diploma - Early Childhood Education
Riverside City College
High School Diploma -
Perris Lake High