Jovanna Silva
Garland,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with strong capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Bilingual in Spanish and English.
Overview
6
6
years of professional experience
Work History
Sales Manager
AT&T
Dallas, TX
08.2021 - 11.2025
- Led daily store operations including inventory control, device audits, transfers, and compliance procedures.
- Maintained inventory accuracy while supporting loss prevention standards and operational best practices.
- Coached, trained, and developed a high-performing sales and operations team.
- Partnered with leadership to analyze staffing needs, and operational priorities to meet business goals.
- Supported a fast-paced, high-traffic retail environment while ensuring consistent operational execution.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Recognized as Summit Winner 2024 — Top 5 Manager Company-Wide, earning professional recognition for outstanding leadership and performance.
Assistant Manager
Wingstop
Rockwall, TX
07.2019 - 07.2021
- Supported daily store operations including opening/closing procedures, workflow efficiency, and service execution.
- Managed inventory levels, ordering, and restocking to ensure operational readiness and minimize shortages.
- Trained team members on operational procedures, safety standards, and customer service expectations.
- Addressed customer concerns promptly to maintain high satisfaction and operational consistency.
Education
High School Diploma - Education
Eastfield College
Mesquite, TXSkills
- Retail Operations & Store Execution
- Inventory Management & Shrink Awareness
- Loss prevention & Operational Compliance
- Staff Training, Coaching & Scheduling
- Goals and Performance
- Account Management
- Bilingual, fluent in both Spanish and English
Accomplishments
Summit Winner 2024 at AT&T- ranked top 5 manager company wide, earning a fully paid trip, award, and professional recognition for leadership excellence, operational execution, and team development.
Timeline
Sales Manager
AT&T
08.2021 - 11.2025
Assistant Manager
Wingstop
07.2019 - 07.2021
High School Diploma - Education
Eastfield College