Jovanna V. Arce
Attleboro,MA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. I am a committed, reliable and professional, I am the type of person your clients/patients and workers can rely on. I hope to be able to add value to your team.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Sturdy Health- Mansfield Health Center
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed insurance prior authorization's
- Performed EKG's , educated patients on testing and preparation steps prior to procedure.
- Maintained and processed referral management orders through database.
- Proposed medication request from pharmacies to be prescribed by physician.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed eye exams.
Call Center Information Specialist
Federation For Children With Special Needs
06.2019 - 07.2022
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Learned and maintained in-depth understanding of resource information, providing knowledgeable responses to diverse questions regarding special education and needs.
- Assisted in Latino outreach department for Spanish speaking families
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities, such as Parent Consultant Training, Understanding basic rights: IEP's , special education related services etc.
- Connected families with special education and advocates from database.
Medical Assistant
The Marino Center For Integrative Health
02.2012 - 05.2012
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed EKG's
- Perform flu test , strep test , urinalysis
- Performed Injections
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Performed Nebulizer Treatments
- Assisted in GYN Procedures
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
Education
GED -
Bristol Community College
AttleboroMedical Assistant Certificate - Medical Assisting
American Career Institute
Cambridge, MA05.2012
Skills
- Proper Sterilization Techniques
- Assisting with Physical Exams
- Specimen Collection
- Direct Patient Care
- Documentation Procedures Expertise
- Patient Management
- OB/GYN Procedures
- Simple Dressings
- Charting Expertise
- Human Anatomy and Physiology
- Electronic Medical Record
- Vital Sign Monitoring
- Medical Terminology
- EKG Set Up and Monitoring
- Wound Care and Irrigation
- Knowledge of EKG Rhythm Interpretation
- Stocking Supplies
- Treatment Room Preparation
- First Aid
- EMR Systems
- Sterile Procedures and Techniques
- Phlebotomy
- Customer Service
- Medical Records Management
- IV
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Sturdy Health- Mansfield Health Center
05.2023 - Current
Call Center Information Specialist
Federation For Children With Special Needs
06.2019 - 07.2022
Medical Assistant
The Marino Center For Integrative Health
02.2012 - 05.2012
GED -
Bristol Community College
Medical Assistant Certificate - Medical Assisting
American Career Institute
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