Jovanne Carnes
Cordova,TN
Summary
Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Ivory And Oak LLC.
01.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Representative
Internal Revenue Service, IRS
11.2016 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Skills
- Operation Monitoring
- Sprint Processes
- Agility Improvements
- Team Engagement
- Employee Motivation
- Leadership
- Quality Assurance and Control
- Project Development and Management
- Project Management
- Customer Interaction
Certification
- Certified ScrumMaster, SrumAlliance - 2023
Certification ID: 001553404
Timeline
Operations Manager
Ivory And Oak LLC.
01.2018 - Current
Customer Service Representative
Internal Revenue Service, IRS
11.2016 - 01.2018
- Certified ScrumMaster, SrumAlliance - 2023
Certification ID: 001553404
Similar Profiles
Delino ComerDelino Comer
Maintenance Coordinator at Ivory Gardens LLC.Maintenance Coordinator at Ivory Gardens LLC.
Kris JuraKris Jura
Facilities Lead Technician at Ivory Coast Management LLCFacilities Lead Technician at Ivory Coast Management LLC
Sarah PaniaguaSarah Paniagua
Leasing Professional-Lease Up at Emerson at Red Oak | Greystar LLCLeasing Professional-Lease Up at Emerson at Red Oak | Greystar LLC
MaGwenta MooreMaGwenta Moore
Production Line Leader at Hershey FoodsProduction Line Leader at Hershey Foods
Joseph A. WilsonJoseph A. Wilson
Leadership Development Advisor at Youth VillagesLeadership Development Advisor at Youth Villages