Jovanni Cacique
Westminster
Overview
7
7
years of professional experience
Work History
Assistant Manager
AOSA Coffee
03.2021 - Current
- Assisted in managing daily cash flow, including balancing cash registers and preparing deposits.
- Managed inventory levels, conducted regular stock assessments, and placed orders to minimize waste and ensure product availability.
- Conducted training sessions for new employees on customer service, product knowledge, and operational procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Drink Maker
7 Leaves Cafe
10.2019 - 03.2021
- Monitored and maintained quality standards for beverages, ensuring consistent taste and presentation.
- Maintained in-depth knowledge of coffee beans, teas, and other ingredients, including sourcing and flavor profiles.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers'' needs in a timely manner.
Barista
Coffee Bean & Tea Leaf
07.2017 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and drive-thru crowd with quick, efficient service at the busiest store in the district.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Associate of Arts - Psychology
Golden West College
Huntington Beach, CA05.2020
Skills
- Sales Reporting
- Customer Relations
- Staff Development
- Multitasking in fast paced environment
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
AOSA Coffee
03.2021 - Current
Drink Maker
7 Leaves Cafe
10.2019 - 03.2021
Barista
Coffee Bean & Tea Leaf
07.2017 - 12.2020
Associate of Arts - Psychology
Golden West College