Jovanni Rahimzadeh
Killeen,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Sales Associate
Burlington
Harker Heights, TX
01.2024 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
Bank Supervisor
First National Bank Texas
Killeen, TX
12.2022 - 07.2023
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Opened new checking, savings and lines of credit for customer accounts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during the entire transaction.
- Responded and assisted customers with account inquiries and updates.
Education
High School Diploma -
C E Ellison High School
Killeen, TX06-2020
Associate of Arts - Accounting And Finance
Central Texas College
Killeen, TXSkills
- Cash counting
- Money Handling
- Upselling skills
- Signature Verification
- Balance Transfers
- Goal Setting
- Team Building Leadership
- Prioritizing and Planning
- Customer Service
Affiliations
- Music production
- Hiking/Fishing
- Gaming
Accomplishments
- Top performer in district for sales and customer service 2022
- Employee of the month
- 2nd place in state competition for Skills USA
Timeline
Sales Associate
Burlington
01.2024 - Current
Bank Supervisor
First National Bank Texas
12.2022 - 07.2023
High School Diploma -
C E Ellison High School
Associate of Arts - Accounting And Finance
Central Texas College